Visual Voicemail on your iPhone

Visual Voicemail lets you see a list of your messages and choose which ones to listen to or delete. Learn how to set up and transfer your existing voicemail. 

Set up Visual Voicemail

If your carrier supports Visual Voicemail, you can set it up:

  1. Tap the Phone app, then tap the Voicemail tab. 
  2. Tap Set Up Now.
    Voicemail tab
  3. Create a voicemail password, then tap Done.
  4. Enter your password again to confirm it, then tap Done. 
  5. Select Custom or Default. If you choose Custom, you can record a new greeting.
    Greeting screen
  6. Tap Done.  

Transfer your existing voicemail:

  1. Tap the Phone app, then tap the Voicemail tab.
  2. Tap Set Up Now.
  3. Enter your password,* then tap done. 
  4. Record a custom greeting or use the default greeting, then tap Save. 

If you forget your voicemail password, there's no way to reset it from your iPhone. You need to contact your carrier to reset your password. If you insert a new SIM card, you might lose the voicemails that you saved on your iPhone.

Get help with Visual Voicemail

If you can't set up Visual Voicemail, make sure that your carrier supports this feature

If you need help, try these steps. Check your Visual Voicemail after each step:

  1. Try to call someone to check your cellular network connection. 
  2. Make sure that you set up your voicemail. To check, dial your phone number from your iPhone.
  3. Call your iPhone from another phone and try to leave yourself a voicemail.
  4. Go to Settings > General > Reset and tap Reset Network Settings.
    Reset screen
  5. Contact your carrier and make sure that you have the voicemail feature on your plan.

Learn more

Learn how to get a transcribed copy of a voicemail message

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