iPhone: Troubleshooting voicemail issues
Summary
If you are unable to access or set up voicemail for the first time, or after updating to iPhone 2.0 software or later, and encounter one of the following symptoms:
- Tapping Phone > Voicemail displays the following screen:
or
- Tapping and holding '1' for more than 2 seconds on Phone > Keypad does not contact your voicemail.
Products Affected
iPhone, iPhone 3G
Follow these steps to troubleshoot issues with accessing voicemail on your iPhone:
- Use iTunes to update your iPhone to the latest software.
- Make sure you have good cellular network connection. You can verify whether you can make and receive calls.
- Try dialing your phone number from your iPhone to make sure your voice mailbox is set up properly.
- If that doesn't help, try removing the SIM card, and then re-inserting the SIM card. This article provides you with a step-by-step description.
- If that doesn't help, contact your carrier.
Contact you carrier if you are experiencing the following difficulties while traveling abroad:
- Unable to receive and listen to voicemail messages
- Callers do not hear your recorded voicemail greeting
- Callers hear a recording to send a text message to you
Additional Information
For more information on voicemail on iPhone use the following resources:
- The Visual Voicemail section of the iPhone User Guide
- iPhone: Set up voicemail to get new voicemail notifications
- iPhone: How to reset or change voicemail password
- iPhone: What to do if visual voicemail greeting is incorrect
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.