iPhone: Troubleshooting voicemail issues

Summary

This article outlines steps to resolve issues with accessing or setting up voicemail.

Products Affected

iPhone

Follow these steps to troubleshoot issues with accessing voicemail on your iPhone:

  1. Use iTunes to update your iPhone to the latest version of iOS.
  2. Make sure you have good cellular network connection. You can verify whether you can make and receive calls.
  3. Try dialing your phone number from your iPhone to make sure your voice mailbox is set up properly.
  4. Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
  5. Contact your carrier if:
    • You still cannot access voicemail
    • You experience difficulties with voicemail while traveling abroad
    • You are unable to reset or change your voicemail password

 

Additional Information

For more information about voicemail on iPhone, use the following resources:

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
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