Edit Managed Apple Accounts in Apple Business
In some cases, it may be necessary to change the Managed Apple Account for accounts — for example, if the domain name of the organisation changes. Managers who have the “Create, edit and delete Managed Apple Accounts” privilege can edit the Managed Apple Account of other accounts. This changes the Managed Apple Account format for all new and existing user accounts.
After you change the Managed Apple Account, active users can sign in using their new Managed Apple Account and existing password. If the new format includes an element that is missing or empty for that user, the user’s Managed Apple Account will not be updated. If the new format results in a Managed Apple Account that is already in use, a number is added to the end of the new Managed Apple Account to make it unique.
Important: Users aren’t notified when their Managed Apple Account is changed, so you need to notify them as soon as you make the change.
Edit the Managed Apple Account format for a single user
This task can be successfully completed only for users created manually. If you’ve set up mail for your users, you need to turn it off before you can edit the Managed Apple Account.
In Apple Business, sign in with a user whose role has permissions to create, edit and delete Managed Apple Accounts.
To view roles and permissions, see Intro to roles and permissions.
Search for, then select, the user you want to edit. See How to search.
Select Edit
, then edit the Managed Apple Account.You can also enter text, such as a full stop (for example, elana.landot), in the field.
If necessary, choose another domain from the list.
Select Save.
Edit the Managed Apple Account format for multiple users
This task can be successfully completed only for users created manually. If you’ve set up mail for your users, you need to turn it off before you can edit the Managed Apple Account.
In Apple Business, sign in with a user whose role has permissions to create, edit and delete Managed Apple Accounts.
To view roles and permissions, see Intro to roles and permissions.
Search for, then select, the users you want to edit. See How to search.
Select Edit next to Update Managed Apple Accounts, then select the Add button
to select what the Managed Apple Account starts with.You can also enter text, such as a full stop (for example, elana.landot), in the field.
If necessary, choose another domain from the list, then select Continue.
Select Save.
A new activity is created.
Choose one of the following:
Stop the activity.
View the activity.
Select Close.
Wait for the activity to complete, then select Done.