Get device order progress reports in Apple Business
Overview
When a participating Apple Authorised Reseller or an authorised mobile network operator submits an order for you, Apple sends you one or more email messages on behalf of the reseller or network operator. These email messages, which are sent to all users whose role has permissions to add Apple Customer Numbers and Reseller Numbers, are from Apple Business, with the address noreply@email.apple.com. Be sure to add this address to your approved list so that spam filters don’t mark the messages as junk mail.
There are five types of messages, all shown in Greenwich mean time (GMT). The message subject lines and descriptions follow here.
Devices Submitted
As soon as orders are submitted by the participating Apple Authorised Reseller or the authorised mobile network operator, all users whose role has permissions to add Apple Customer Numbers and Reseller Numbers receive an email message, with the order numbers and order dates, which states:
“The following order was submitted by name of reseller on your behalf for enrolment in Apple Business and received by Apple on date, time and time zone. We will notify you when the devices are available for enrolment.”
Devices Pending
If the Reseller Number hasn’t been added to the list of device suppliers, all users whose role has permissions to add Apple Customer Numbers and Reseller Numbers receive an email message, with the order numbers and order dates, which states:
“The devices submitted by name of reseller on your behalf on date, time and time zone will not be available for enrolment in Apple Business until you add them as a reseller. Please contact Apple Business support if you didn’t authorise this submission or otherwise believe it was made in error.”
Devices Available
After the orders are processed, all users whose role has permissions to add Apple Customer Numbers and Reseller Numbers receive an email message, with the order numbers and order dates, which states:
“The devices submitted by name of reseller on your behalf and received by Apple on date, time and time zone are now in Apple Business. If you didn’t authorise this submission or if you believe it was made in error, you can remove the devices by going to the “Devices” area in your Apple Business account. You can also contact Apple Support for further information.”
Submission Error
If an error occurs in the submission process, all users whose role has permissions to add Apple Customer Numbers and Reseller Numbers receive an email message with the order numbers and order dates, which states:
“There were errors in the submission made by name of reseller on your behalf to Apple Business on date, time and time zone. Please follow up with name of reseller for additional details.”
Devices Removed
When devices are removed, all users whose role has permissions to add Apple Customer Numbers and Reseller Numbers receive an email message, with the order numbers and order dates, which states:
“One or more devices from the following order submitted by name of reseller on date, time, and time zone has been removed from your account. This could be the result of a product return you initiated with them or a correction to a prior submission. Please contact name of reseller for more details.”