Apple Business User Guide

• Welcome
• Get started
  • Overview
    • Intro to Apple Business
    • Apple Business requirements
  • Sign up and verify
    • Sign up and verify your organisation
    • Manage organisation details
    • Edit settings
    • Configure organisational units
    • Third-party partners
      • Approved Apple Business API partners
      • Register your third-party partner or agency
      • Share access with a third-party partner
      • Add OAuth apps and websites
      • API share access
      • Set up Webhooks
      • Create third-party partner Actions
• Manage domains and identity providers
  • Manage domains
    • Intro to domain management
    • Add and verify a domain
    • Manage verified domains
    • Lock a domain
    • View account totals using your domain
    • Download a list of unmanaged Apple Accounts
    • Capture a domain
    • About account transfers
    • Transfer Apple services
    • Remove a domain
  • Managed Apple Accounts
    • Intro to Managed Apple Accounts
    • Service access with Managed Apple Accounts
    • Customise user access to apps and services
    • Edit Managed Apple Accounts
    • Use Sign in with Apple
    • How to use User Account Lookup
    • Create an API account
  • Integrate identity providers
    • Use federated authentication
      • Intro to federated authentication
      • Use federated authentication with Google Workspace
      • Use federated authentication with Microsoft Entra ID
      • Use federated authentication with your identity provider
      • Change a user’s domain information
      • Disconnect federation from a domain
    • Sync user directories
      • Intro to directory syncing
      • Sync user accounts from Google Workspace
      • Sync user accounts from Microsoft Entra ID
      • Sync user accounts from your identity provider
    • Resolve user account sync conflicts
      • Resolve Google Workspace sync conflicts
      • Resolve Microsoft Entra ID OIDC sync conflicts
      • Resolve identity provider OIDC or SCIM sync conflicts
• Manage people and roles
  • Work with users, user groups and passwords
    • Intro to users and user groups
    • Manually add users
    • Manage existing users
    • Add user groups
    • Create or reset user passwords
  • Assign roles and permissions
    • Intro to roles and permissions
    • View and assign roles
    • Add users to organisational units
  • Add or reset verification phone numbers
• Get apps, books, add services and plans
  • Get licences for apps and books
    • Intro to getting licences for apps and books
    • Review payment and billing information
    • Get licences for apps and books
    • Configure app installation
    • Monitor app installation status and license tracking
    • Learn about Custom Apps
    • Transfer licenses
    • Manage content tokens
    • Migrate content tokens
  • Set up email
  • Add iCloud storage
  • Add AppleCare+ plans
    • Apple Business plans
      • Intro to AppleCare+ for Business plans
      • Manage AppleCare+ plans
      • Remove users or devices from a plan
      • Add subscription payment information
      • Review billing information
      • How to cancel Apple Business
    • Support and Service
      • Support for AppleCare+ for Business
      • Service for AppleCare+ for Business
      • Get the Apple Support app
      • How AppleCare credits work
• Manage devices, Configurations and Blueprints
  • Manage devices
    • Device workflow
    • Enrollment methods
    • Add devices to your organization
      • Manage device suppliers
      • View device information
      • Get device order progress reports
      • Add devices using Apple Configurator
      • Device management
        • Intro to device management services
        • Manage the built-in device management service
        • Link to an external device management service
        • Edit an external device management service configuration
        • Delete an external device management service
      • Device management service assignments
        • Review device assignments
        • Assign, reassign, or unassign devices
        • Assign a device that was serviced or replaced
        • Migrate devices to a new management service
    • Turn off Activation Lock
    • Release devices
    • Sign out users and lock devices
      • Sign users out of devices
      • Locate, lock, and erase devices
  • Create device Configurations and add packages
    • Intro to Configurations
    • Create configurations
      • AirDrop configuration
      • AirPlay configuration
      • AirPrint configuration
      • App Access configuration
      • Apple Intelligence & Siri configuration
      • Application Layer Firewall configuration
      • Certificate configuration
      • Content Caching configuration
      • Custom configuration
      • Data Management configuration
      • Energy Saver configuration
      • FileVault configuration
      • Gatekeeper configuration
      • iCloud configuration
      • Lock Screen configuration
      • Password and Screen Unlock configuration
      • Software Update configuration
      • VPN configuration
      • Web Clip configuration
      • Web Filter configuration
      • Wi-Fi configuration
      • Edit a configuration
    • Create and add packages
      • Intro to deploying packages
      • Create a package
      • Add more information to packages
      • Create a package installer for an application
      • Review the installation status of packages
  • Apply Blueprints
  • Use Shared iPad
    • Create Shared iPad passcodes
    • Sign in to Shared iPad
    • Sign federated users out of devices
• Manage locations
  • Add a location
  • Configure location attributes
  • Edit or remove a location
  • Update a location’s brand
  • Maintain location information accuracy
• Manage brands
  • Brand details
    • Brand identity attributes
    • Add a brand
    • Edit a brand
    • Remove a brand
    • About the cover photo
  • Photos
    • Add, edit or delete photos
    • Photo and text standards and guidelines
    • Apple Business Image Style Guide
  • Showcases
    • Create your first showcase
    • Use Actions in your showcase
    • Edit or delete a showcase
    • Review your showcase status
  • Actions
    • About Actions
    • Manage Actions for your showcase
    • Action URL standards and guidelines
  • Insights
    • Use insights for a single location
    • Use location reports for multiple locations
• Tap to Pay on iPhone
  • Set up Tap to Pay on iPhone
  • Display your brand during payment
  • Remove a merchant ID
  • Tap to Pay on iPhone FAQs
• Branded Mail
  • Prepare to use Branded Mail
  • Set up Branded Mail
  • Verify your domain name for Branded Mail
  • Verify your email domain for Branded Mail
  • Order Tracking
    • Set up Order Tracking
    • Order Tracking FAQs
• Verify with Wallet on the Web
  • Prepare to set up Verify with Wallet on the Web
  • Use your brand to set up Verify with Wallet on the Web
  • Verify with Wallet on the Web usage guidelines
  • Create a certificate
  • Verify with Wallet on the Web FAQs
• Get support and provide feedback
  • Get support
  • How to search
  • View activity
  • Read log files
  • Participate in beta features
  • Provide feedback
• Glossary
• Copyright and trademarks