Intro to use diagnostics to research device issues
As users continue to download new files and software, add apps, and use productivity tools, they might encounter unexpected behavior from software and hardware.
Diagnostic tools can help users to view and manage apps and processes, as well as troubleshoot hardware to determine if repairs are required.
You can help users become familiar with macOS diagnostic tools such as Activity Monitor, Console, and System Information. Activity Monitor allows you to pinpoint performance bottlenecks in real time, identifying resource-intensive apps or processes causing slowdowns or freezes.
Console provides access to detailed system logs and crash reports and helps reveal underlying errors or patterns. System Information offers an overview of the Mac hardware, software, and network configuration, providing necessary information to understand the user’s specific environment and rule out compatibility problems or misconfigurations.
Additionally, Apple Diagnostics helps distinguish between software issues and hardware failures. You can quickly determine whether a physical component like RAM, the logic board, or storage is malfunctioning.