Table des matières

• Welcome
• Intro to Apple Platform Support
• Systematic troubleshooting
• Device management
  • Intro to device management
  • About Setup Assistant
  • About device supervision
• Security and privacy policies and device settings
  • Intro to security and privacy
  • Face ID and Touch ID support
  • Location Services
  • App privacy access settings
  • Lock and locate devices
    • Use Find My and Activation Lock for lost devices
    • Manage Activation Lock with a device management service
  • Lockdown Mode support
• Intro to Managed Apple Accounts
• iCloud and Continuity
  • iCloud support
  • Continuity feature support
• iPhone and iPad support
  • Intro to iPhone and iPad support
  • iPhone and iPad setup
  • Back up and restore workflows
    • Back up and restore a managed iPhone or iPad
    • Back up an unmanaged iPhone or iPad
      • Back up an unmanaged iPhone or iPad with iCloud Backup
      • Back up an unmanaged iPhone or iPad to a Mac
    • Restore an unmanaged iPhone or iPad from a backup
      • Restore an unmanaged iPhone or iPad from an iCloud Backup
      • Restore iPhone or iPad from a Mac backup
  • Recover, revive, and restore workflows
    • Explore recover, revive, and restore workflows
    • Recover an iPhone or iPad
    • Revive an iPhone or iPad
    • Restore an iPhone or iPad
  • Recognize issues during setup
  • Install software updates
  • Test and troubleshoot network connections
    • Intro to testing and troubleshooting network connections
    • Set up a VPN for iPhone and iPad
    • Manage private Wi-Fi settings on iPhone and iPad
    • Troubleshoot Wi-Fi connectivity on iPhone and iPad
    • Troubleshoot cellular connections
      • Check cellular connectivity
      • Manage eSIM and SIM cards
    • Troubleshoot Personal Hotspot connections
    • Troubleshoot Bluetooth connections
  • Security and privacy for iPhone and iPad
    • Security and privacy for iPhone and iPad
    • Use passkeys in iPhone and iPad
  • Manage device storage
  • Manage apps and content
  • Use diagnostics to research device issues
  • Assist users to maximize accessibility features on iPhone and iPad
• Mac support
  • Intro to Mac support
  • Installation, updates, restore, and recovery
    • Use Setup Assistant on Mac
    • Resolve unexpected Setup Assistant behavior
    • Mac firmware revive and restore
    • macOS installation and backup options
      • macOS installation
      • Mac backups
    • Install software updates for Mac
  • Configuring network settings
    • Intro to network settings for Mac
    • Identify network settings on Mac
    • Adjust private Wi-Fi settings on Mac
    • Set up a VPN for Mac
    • Test and troubleshoot network connections
      • Troubleshoot network issues
      • Use network tools to test connections
  • Manage FileVault and Firewall
    • Intro to FileVault and Firewall
    • Manage FileVault
    • Manage Firewall
  • Mac security
    • Intro to Mac security
    • Learn about App Store security protections
    • Review Gatekeeper security technology and runtime protection
    • Learn how Notarization scans for malware
    • Understand how XProtect works
    • Learn how System Integrity Protection protects Mac
    • Learn about startup security in macOS
  • User accounts
    • Intro to user account types
    • Reset login passwords on Mac
  • Device storage and content sharing
    • Intro to device storage and content sharing
    • Turn off content caching
    • Check app installation and processes
  • Troubleshoot system issues and peripherals
    • Intro to troubleshoot system issues and peripherals
    • Review Mac startup modes
    • Diagnose Mac startup issues
    • Use Disk Utility
    • Use macOS Recovery
    • Troubleshoot peripheral connections
  • Use diagnostics to research device issues
    • Intro to use diagnostics to research device issues
    • Collect information or quit a process with Activity Monitor
    • View log messages and reports in Console
    • Identify and troubleshoot hardware issues with Apple Diagnostics
    • View configuration details with System Information and reports
  • Assist users to maximize accessibility features on Mac
• Device support training
• Copyright and trademarks