iCloud: If you have trouble receiving email

  • Make sure you haven’t turned on email forwarding. If email forwarding is turned on, messages you receive might be going to a different account. To check, click the Action pop-up menu in the sidebar, choose Preferences, then make sure “Forward my email to” isn’t selected. If you deselect it, make sure to click Done.
  • Make sure you’re using a browser recommended in the Apple Support article System requirements for iCloud.
  • If you’re not seeing email from a particular sender, make sure you haven’t set up your mail rules to delete email from that sender. To check your email rules, do either of the following:
    • In iCloud Mail, click the Action pop-up menu , then choose Rules.

    • On your Mac, click the Mail icon in the Dock, choose Mail > Preferences, then click Rules.

  • Make sure to check the Junk folder for email messages that were incorrectly marked as junk.
Last Modified: Feb 5, 2015
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