iCloud Drive FAQ

iCloud Drive lets you securely access all of your documents from your iOS device, Mac, and Windows PC. So no matter which device you’re using, you'll always have the most up to date documents when you need them.

Here's what you can do with iCloud Drive:

  • Store and access all of your documents in one place from any of your devices
  • Keep files and folders up to date across all your devices
  • Create new files and folders from iCloud-enabled apps
  • Work on the same file across multiple apps
  • Access your files on the go from the iCloud Drive app with iOS 9

What do I need to use iCloud Drive?

If you're using a new device with iOS 9 or OS X El Capitan, iCloud Drive is turned on automatically. If you updated your device from an earlier version of iOS or OS X, you can upgrade to iCloud Drive at any time. You can also upgrade to iCloud Drive on your PC with iCloud for Windows and Windows 7 or later.

After you update to the most recent iOS or OS X, also update your iWork apps (Pages, Numbers, and Keynote) to the latest versions. Learn more about using iWork with iCloud Drive.

How do I access all my files in iCloud Drive?

There are multiple ways you can access your files in iCloud Drive:

  • Using any supported web browser, you can use iCloud Drive at iCloud.com.
  • On your Mac with OS X Yosemite or El Capitan, you can go to iCloud Drive in Finder.
  • On your iPhone, iPad, or iPod touch with iOS 9, you can access your files from the iCloud Drive app. To show or hide the app, go to Settings > iCloud > iCloud Drive. Next to Show on Home Screen, choose On or Off.
  • On your PC with Windows 7 or later and iCloud for Windows, you can go to iCloud Drive in File Explorer.

If you need to access a file that you deleted within the last 30 days, you can recover it from iCloud.com:

  1. Sign in to iCloud.com.
  2. Click Settings.
  3. Under Advanced, click Restore Files.
  4. Browse the list of files in the Restore Files window.

Files will be removed from Restore Files in 30 days.

What types of files can I store in iCloud Drive?

You can store any type of file in iCloud Drive, as long as it's less than 15 GB in size and you don't exceed your iCloud storage limit. There's no restriction on file type, so you can keep all of your work documents, school projects, presentations, and more up to date across all of your devices. Learn more about managing your iCloud storage.

I have Apple apps and third-party apps that use Documents in the Cloud. Will they work with iCloud Drive?

All Apple apps that used Documents in the Cloud now use iCloud Drive, and your third-party apps will continue to work as usual after you upgrade. To keep documents and data from these apps up to date across devices, make sure you're using iCloud Drive on devices that meet the system requirements. Learn more about using iWork with iCloud Drive.

How much storage do I have in iCloud Drive and how do I get more?

When you sign up for iCloud, you get 5 GB of free storage. Your iCloud storage is used for iCloud Backup, iCloud Drive, iCloud Photo Library, iCloud Mail (your @icloud.com email account), and data from apps that use iCloud. Your purchased music, apps, books, TV shows, and My Photo Stream don't count against your 5 GB of free storage.

You can manage your iCloud storage or buy more storage using your iPhone, iPad, iPod touch, Mac, or PC.

What if I already upgraded to iCloud Drive but still have devices with iOS 7 and OS X Mavericks?

You can't use iCloud Drive on your devices until you update your iPhone, iPad, and iPod touch to the latest version of iOS, and your Mac to the latest version of OS X. If you already upgraded and need to use a device that doesn't support iCloud Drive, you can still work on your documents locally, but they won't be up to date with documents on your updated devices, or on iCloud.com

Learn more

You can get help finding and editing documents, or opening and saving your files.

After you upgrade to iCloud Drive, you can't go back to using Documents in the Cloud. But you can turn off iCloud Drive on your iPhone, iPad, or iPod touch, when you go to Settings > iCloud > iCloud Drive. On your Mac, go to Apple menu > System Preferences > iCloud and deselect iCloud Drive. If you turn off iCloud Drive, your documents and data won't be kept up to date across all of your devices. 

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