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iCloud: Use Lost Mode

When your device is in Lost Mode, it doesn’t display alerts or make noise when you receive phone calls, messages, or notifications, or if any alarms go off.

If you put your iPhone 6 or iPhone 6 Plus in Lost Mode and you have credit and debit cards in Passbook for Apple Pay, Find My iPhone attempts to suspend your cards immediately, even if your iPhone is offline. For more information, see the Apple Support article Using Passbook.

Lost Mode requires an iOS device that meets minimum system requirements. You can lock a Mac or iOS 5 device, but you can’t track it.

Important:   If you lock a Mac, you won’t be able to locate it if it isn’t near a previously used Wi-Fi network, and you won’t be able to erase it remotely.

Use Lost Mode or lock a device

  1. Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).

    If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.

    If you don’t see Find My iPhone on iCloud.com, your account just has access to iCloud web-only features. To gain access to other iCloud features, set up iCloud on your iOS device or Mac.

  2. Click All Devices, then select the device you want to track or lock.

    If you have Family Sharing set up, your family members’ devices appear below their names.

  3. Click Lost Mode (iOS 6 or later), or Lock (iOS 5 or OS X v10.7.5 or later).

    Lost Mode button in the device's Info window
  4. Follow the onscreen instructions, keeping the following in mind:

    • If your iOS device already has a passcode, that passcode is used to lock the device.

    • If you’re asked to enter a passcode, that passcode will be required to unlock the device.

    • If you’re trying to place a family member’s iOS device in Lost Mode, and the device doesn’t have a passcode set, that person’s Apple ID password must be entered on this computer.

    • If you’re trying to lock a family member’s Mac, that person’s Apple ID password must be entered on this computer.

    • If you’re asked to enter a phone number, enter a number where you can be reached. The number appears on the device’s Lock screen.

    • If you’re asked to enter a message, you may want to indicate that the device is lost or how to contact you. The message appears on the device’s Lock screen.

    Note:   If you forget the passcode, or if you set an EFI firmware password on your Mac before it was lost, then lock it and later find it, you may need to take it to an authorized repair center to unlock it.
  5. If you used Lost Mode, when tracking begins, you see your device’s current location, as well as any changes in its location on the map.

    • If your device is online when you put it in Lost Mode or lock it, it locks and tracking begins (if applicable). If Location Services is turned off on the device, it’s temporarily turned on to track your device’s location. A confirmation email is sent to your Apple ID email address.

    • If your device is offline, the passcode lock and tracking (if applicable) take effect the next time it’s online.

    Lost Mode tracking on Find My iPhone map

If you put your iPhone 6 or iPhone 6 Plus in Lost Mode and you have credit and debit cards in Passbook for Apple Pay, Find My iPhone attempts to suspend your cards immediately, even if your iPhone is offline. To resume using your suspended credit and debit cards, turn off Lost Mode, then sign back in to iCloud. For more information about Passbook, see the Apple Support article Using Passbook.

Turn off Lost Mode or change your contact info

You can turn off Lost Mode by entering the passcode on the device, or by following the steps below. You can also follow the steps below to change the contact information displayed on your lost device.

Note:   If your credit and debit cards for Apple Pay were suspended because you put your iPhone 6 or iPhone 6 Plus in Lost Mode, when you turn off Lost Mode and sign back in to iCloud, you can resume using your cards.
  1. Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).

    If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.

    If you don’t see Find My iPhone on iCloud.com, your account just has access to iCloud web-only features. To gain access to other iCloud features, set up iCloud on your iOS device or Mac.

  2. Click All Devices, then select the device that’s in Lost Mode.

  3. Click Lost Mode, then change the information or click Stop Lost Mode.

Last Modified: Jan 19, 2015
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