取得「iCloud 鑰匙圈」的相關協助

如果您需要「iCloud 鑰匙圈」的相關協助,請參閱本文說明。

請查看「系統狀態」網頁,確認是否有服務中斷情形。接著,確認「iCloud 鑰匙圈」是否適用於您所在的國家或地區。還是需要協助嗎?請從列表中選取您的問題,瞭解後續該如何處理。

 

如果沒有收到透過 SMS 傳送的驗證碼

若您已開啟雙重認證,則以下步驟將不適用,因為您不會擁有「iCloud 鑰匙圈」專屬的 SMS 驗證碼。若要查看雙重認證功能是否已經開啟,請在您的 iPhone、iPad 或 iPod touch 上點一下「設定」> [您的姓名] >「密碼與安全性」。或是在 Mac 上,選擇「蘋果」選單  >「系統偏好設定」,按一下「Apple ID」,然後按一下側邊欄中的「iCloud」,選取「鑰匙圈」。如果是使用 macOS Mojave 或之前版本,請按一下「iCloud」,再按一下「帳號詳細資訊」。

  1. 請確認手機的行動網路連線訊號良好
  2. 請確認手機號碼可接收 SMS 簡訊。若要進行檢查,請讓他人傳送一封簡訊給您。
  3. 請確定與您帳號關聯的電話號碼是否正確。設定方法如下:
    • iPhone、iPad 或 iPod touch:
      • 若為 iOS 10.3 或以上版本,請點一下「設定」> [您的姓名] >「iCloud」>「鑰匙圈」>「進階」,然後檢查「驗證號碼」下的電話號碼是否正確。
    • Mac:
      • 選擇「蘋果」選單  >「系統偏好設定」,按一下「Apple ID」,然後按一下側邊欄中的「iCloud」,再選取「鑰匙圈」。如果是使用 macOS Mojave 或之前版本,請按一下「iCloud」,然後按一下「鑰匙圈」旁的「選項」。(在 OS X Mavericks 或之前版本中,按一下「iCloud」,然後按一下「帳號詳細資訊」。)

If you can't change the SMS verification phone number for iCloud Keychain

For more information on iCloud Keychain issues, see this article:

CP1423 - SOP: Handling iCloud Keychain Issues

If you don't see your country code during the SMS verification step when you try to set up iCloud Keychain

Check the list of countries and regions that support SMS for iCloud Keychain. Then follow the steps to set up iCloud Keychain without an SMS-capable phone number.

If you want to set up iCloud Keychain on a new device

Make sure that your new device has the latest version of iOS or iPadOS, and the latest version of macOS, then try these steps:

  1. Make sure that you have a strong cellular network connection.
  2. Check your other devices. If you see a notification, follow the prompts to finish setting up iCloud Keychain.
  3. Contact Apple Support for more help setting up iCloud Keychain.

If you want to sync iCloud Keychain with other devices

Make sure that your new device has the latest version of iOS or iPadOS, and the latest version of macOS. Then, make sure that your device is on a Wi-Fi or cellular network. If the connection appears strong, turn on iCloud Keychain on the devices you want sync with.

If you want to view the passwords stored in iCloud Keychain

On your iPhone, iPad, or iPod touch with iOS 12 or later:

  1. Tap Settings > Passwords & Accounts > Website & App Passwords.
  2. Use Face ID or Touch ID when you're prompted.
  3. Tap a website to view your password.

On your iPhone, iPad, or iPod touch with iOS 11:

  1. Tap Settings > Accounts & Passwords > App & Website Passwords.
  2. Use Face ID or Touch ID when you're prompted.
  3. Tap a website to view your password.

On your Mac with OS X Mavericks 10.9 or later:

  1. Choose Safari > Preferences, then click Passwords.
  2. Select a website to view your password.
  3. Select Show passwords for selected websites at the bottom of the window.
  4. Enter your Mac password.

If iCloud Keychain is on, but Safari won't save or autofill account or credit card information

If Safari doesn't autofill your account names, passwords, or credit cards, or doesn't ask to save them to begin with, check the AutoFill and Private Browsing settings on your device.

On iPhone, iPad, or iPod touch with iOS 9 or later:

  1. Tap Settings > Safari > AutoFill.
  2. For account names and passwords, check that Names and Passwords is on. For credit card information,* check that Credit Cards is turned on.
  3. Open Safari. If the navigation bar in Safari is black or dark instead of white or light gray, turn off Private Browsing. Safari doesn't save account names and passwords when Private Browsing is on.

On Mac with OS X Mavericks 10.9 or later:

  1. Choose Safari > Preferences, then click AutoFill.
  2. For account names and passwords, check that you selected "User names and passwords." For credit card information,* check that you selected "Credit cards."
  3. See if Private Browsing is turned on in Yosemite. Safari doesn't save account names and passwords when Private Browsing is on.

Still need help to autofill your credit-card information?

  • On your iPhone, iPad, or iPod touch, tap the credit card field in Safari, then tap the "AutoFill Credit Card" option above the keyboard.
  • On your Mac, click a credit card field in Safari to see the message that asks you to choose which credit card to use from your iCloud Keychain.

* Always enter your card's security code manually. iCloud Keychain doesn't store credit card security codes.

If Safari won't save the password for one of the websites that you're using

Some websites request that passwords not be saved. Safari won't save or autofill account names and passwords on those sites.

If you forgot your iCloud Security Code

If you turned on two-factor authentication, you don’t need an iCloud Security Code and the steps below won't apply to you. To check if two-factor authentication is turned on, tap Settings > [your name] > Password & Security on your iPhone, iPad, or iPod touch. Or on your Mac, choose Apple menu  > System Preferences, click Apple ID, then click iCloud in the sidebar. If you're using macOS Mojave or earlier, click iCloud, then click Account Details.

If you haven’t turned on two-factor authentication, reset the Security Code for iCloud Keychain or create a new Security Code.

If you see an alert that your iCloud Security Code was entered incorrectly too many times

If you don't see your iCloud Keychain items

There are several possible reasons for why you can't find your iCloud Keychain information:

  • Did you restore from an iCloud backup and then notice missing iCloud Keychain items? iCloud Keychain items aren't part of iCloud Backup because they already live in the cloud. To find your iCloud Keychain items in iOS 10.3 or later, tap Settings > [your name] > iCloud > Keychain and turn on iCloud Keychain. For iOS 10.2 or earlier, tap Settings > iCloud > Keychain and turn on iCloud Keychain.
  • Did you turn off iCloud Keychain on all your devices? If so, your iCloud Keychain is removed from the cloud. If you chose to delete the keychain items from your devices when you turned off iCloud Keychain, your iCloud Keychain is also removed from those devices. You need to set up iCloud Keychain and add items again. (If you turn off iCloud Keychain on all your devices and choose to delete your iCloud Keychain locally on all your devices, Apple can't recover your iCloud Keychain.)
  • On your Mac, did you use Keychain Access to reset your iCloud Keychain? If so, macOS deleted your iCloud Keychain items. Try setting up iCloud Keychain again. If you need to reset your Mac Keychain again, temporarily disable iCloud Keychain in iCloud Preferences before you reset your macOS Keychain.

If you're asked to validate iCloud Keychain, but didn't set it up

If you get a message with your validation code for iCloud Keychain, but you didn't set it up on your device, contact Apple Support for help.

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