iCloud: If you can’t sign in to icloud.com

If you can’t sign in to icloud.com

If you have trouble signing in to icloud.com, try the following:

  • When typing your password, make sure the Caps Lock key isn’t on (passwords are case-sensitive).

  • Make sure you’re typing the Apple ID email address and password that you used to create your iCloud account. For example, youriCloudaccountname@gmail.com or youriCloudaccountemail@icloud.com.

  • If you can’t remember your password, or you see a message that your account has been disabled for security reasons (which might happen if someone tried and failed to sign in multiple times), you need to reset your password on the My Apple ID website (appleid.apple.com).

    Important:   If you use the same Apple ID for iCloud as you do for other Apple services, such as the Apple Online Store, iTunes Store, Mac App Store, or to purchase products in iPhoto or Aperture, changing your iCloud account password also changes your password for those services. Make sure you sign in to those services using your new password. Also make sure you update your password on all your devices and in any email programs you use to get your iCloud email.

    To update your iCloud account password:

    • On your iPhone, iPad, or iPod touch: Tap Settings > iCloud, then tap your iCloud account.

    • On a Mac: Choose Apple Menu > System Preferences, then click iCloud.

    • On a Windows computer: In Windows 8, move the pointer to the upper-right corner of the screen to show the Charms bar, click the Search charm, then click iCloud Control Panel on the left. In Windows 7 or Windows Vista, choose Start Menu > All Programs > Folder icon iCloud > iCloud Control Panel icon iCloud.

    • In your email programs: Go to the Help provided for the email programs you’re using.