Apple Business User Guide
- Welcome
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- Intro to Configurations
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- AirDrop configuration
- AirPlay configuration
- AirPrint configuration
- App Access configuration
- Apple Intelligence & Siri configuration
- Application Layer Firewall configuration
- Certificate configuration
- Content Caching configuration
- Custom configuration
- Data Management configuration
- Energy Saver configuration
- FileVault configuration
- Gatekeeper configuration
- iCloud configuration
- Lock Screen configuration
- Password and Screen Unlock configuration
- Software Update configuration
- VPN configuration
- Web Clip configuration
- Web Filter configuration
- Wi-Fi configuration
- Edit a configuration
- Apply Blueprints
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- Glossary
- Document revision history
- Copyright and trademarks
Get the Apple Support app in Apple Business
The Apple Support app gives users personalized access to solutions for all of their Apple products and services. Users can talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it themselves. If they decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help them find a nearby store, book a reservation, and add a pass to Apple Wallet for easy check-in.
Get the Apple Support app
In Apple Business, sign in with a user whose role has permissions to get licenses for apps and books.
To view roles and permissions, see Intro to roles and permissions.
In your browser, choose Apps & Services > Apps and Books > App Store.
Select View Store, then select or search for the Apple Support app.
Select the app from the list.
Select the location where the app licenses are initially assigned.
Enter the number of licenses, and if necessary, change the payment method, then select Get.
Add the app to an existing Blueprint
To create a new Blueprint, see Apply Blueprints.
In Apple Business, sign in with a user whose role has permissions to manage Blueprints.
To view roles and permissions, see Intro to roles and permissions.
In your browser, choose Devices > Blueprints.
Select Apps, search for and select the Apple Support app.
Add the app to the Blueprint, then select Save.
Have the user download the app
After the app is added to a Blueprint, you can have the user download the app.
On an iPhone or iPad, open the Apple Business app.
Select the Apps tab, then download the Apple Support app.