If an iTunes Store purchase unexpectedly stops downloading

When you download music, a movie, or a TV show you bought from the iTunes Store and it gets interrupted, you can restart the download.

After you buy a song, album, movie, or TV show from the iTunes Store, your download might stop unexpectedly because of one of these issues:

  • iTunes lost its connection to the Internet.
  • iTunes quit before the download finished.
  • Your iPhone, iPad, iPod touch, or computer restarted during a download.
  • Your Internet connection was too slow.
  • Another application, such as third-party security software or a firewall, blocked the download.

Restart your download

On an iPhone, iPad, or iPod touch

On a Mac or PC

On an iPhone, iPad, or iPod touch

  1. Open the iTunes Store app.
  2. On your iPhone or iPod touch, tap More at the bottom of the screen. Then tap Downloads.
    On your iPad, tap Downloads. You won't see Downloads unless you have items available to download or active or paused downloads. 
  3. If prompted, enter your Apple ID and password.
  4. Find the item that you want to restart and tap the blue download arrow blue download arrow.

If you can't complete the download on your iPhone, iPad, or iPod touch, download it in iTunes on your Mac or PC. Then sync it to your device.

You can also transfer purchases from your iPhone, iPad, or iPod to a computer.

If you still can't restart your downloads, get more help.

On a Mac or PC

  1. Open iTunes.
  2. If you’re not signed in, sign in with your Apple ID.
  3. From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Account > Check For Available Downloads.
  4. Enter your password, then press the Return or Enter key on your keyboard, or click View Account.
  5. Your downloads restart automatically.

If you still can't restart your downloads, get more help.

Get more help

If you still can't restart your downloads, try the steps below:

  • Restart your iOS device or computer.
  • Check for updates for your Mac or PC and install any software updates. Also, update any security software you might have, such as anti-virus, anti-malware, or firewall.
  • If you use Wi-Fi for Internet access, use a different Wi-Fi network when you download. If you connect to a home network, restart your Wi-Fi router. Also, check for and install any firmware updates for your Wi-Fi router. Refer to your router manufacturer's website for information on how to update its firmware.
  • If you're using a Mac or PC, use an Ethernet cable for wired Internet access instead of using Wi-Fi. If the issue persists and you're using iTunes for Windows, learn how to resolve issues between iTunes and security software.

Learn more

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