Self-Servicing Account Program

Apple's Self-Servicing Account (SSA) program is designed for institutions and businesses that would like the convenience of repairing their own products. Program participants (Self-Servicers or Self Servicing Accounts) are authorized to repair only the products they own or lease.

Benefits

Service Accounts are able to take advantage of the following benefits:

  • Ability to perform repairs on select Apple products
  • Maintain control of the installed base of products, quality and time of the entire repair process
  • Access to Apple's service parts, exclusive diagnostic tools, and systems
  • Next day shipment of replacement product, subject to parts availability and account status
  • Access to Apple's online technical and account management support functions
  • Access to support resources including: training modules, technical guides, support articles, invoicing/statements, performance metrics, and real-time chat and email support from Apple
  • Two complimentary vouchers for initial certification

Program Costs

  • No first-year or annual fees to participate in the program
  • Apple self-paced training is provided online without additional charge

  • Apple certification exams beyond initial two voucher allocation provided during account setup

Guidelines

  • Repairs must exclusively use genuine Apple parts purchased directly from Apple whether the product is in or out of warranty
  • Participants may utilize the program for Apple products owned by their organization; no third party products, warranties or accessories may be serviced through this program
  • May not perform repair work for hardware covered by non Apple branded warranties
  • Participation in the program requires a minimum of 25 repairs in a calendar year. These repairs must be performed in our Global Service Exchange (GSX) tool and excludes DIY repairs
  • Failure to meet any of the above guidelines may result in termination from the Self-Servicing Account program

Pre-Application Assessment

For consideration in the SSA program, you will need to complete a pre-application assessment. Apple will use the information provided to determine whether your organization qualifies for authorization as a Self-Servicing Account Provider.

Please submit an email to SSAapplication@apple.com providing all five critical pieces of information below:

  1. A minimum combined installed base of 1000 Apple products (iPhone, iPad, iPod and Mac); proof of purchase required
  2. Two workspace area photos with appropriate tools and safety equipment clearly depicting: 2D barcode scanner, in addition to workbench, standard and specialized repair tools, appropriate gear to ensure Electrostatic Discharge (ESD) Safety Compliance including grounded bench coverings, technician wrist straps and an ESD testing apparatus. Note: Picture should show flooring. If carpet is present, an ESD floor mat is required
  3. Confirmation of a dedicated diagnostic server, i.e. Mac mini or equivalent
  4. Confirmation of an Apple Certified Macintosh Technicians (ACMT) and/or an Apple Certified iOS Technician (ACiT) or details of plans to obtain a minimum of one or both within 90 days of Self Service account setup
  5. A line of credit is required to participate in the SSA program. For credit verification, please include one of the following: 
    • Apple's Finished Goods or Purchasing Account number
    • Completed credit application (Government agencies are not required to submit a credit application)

Alternate Service Channels

Organizations that are ineligible for the Self Servicing Account Program can leverage the existing Apple Authorized service and support channels: