About AppleCare service certifications

Learn about AppleCare service certifications, including the 2016 certification programs for iOS technicians and Mac technicians.

Overview of support content

For complete information about AppleCare service certification programs, review these articles:

General questions

Can anyone take the service certification exams?
Yes. Anyone can take the exams to become an Apple Certified Mac Technician (ACMT) 2016 or Apple Certified iOS Technician (ACiT) 2016. Training for the ACiT 2016 iOS Service Certification Exam (iOS-16A) is available to technicians who work at Apple-authorized service facilities. To pass these exams, you need to have access to the training in ATLAS.

Certification for Apple Authorized Service Provider (AASP) technicians and for public individuals is identical. Successfully completing the exams doesn't mean that Apple has authorized you to perform repairs or to conduct business directly with Apple or on Apple's behalf. Apple certifies (verifies the skills of) technicians. Apple authorizes (establishes business relationships with) service providers. These two things aren't the same.

How do I register for the exams?
Go to certifications.apple.com then use your Tech ID to register at an Apple Authorized Training Center or online with Pearson VUE. After you've taken an Apple certification exam, you can track and manage all of your Apple certifications at the certifications website.

How do I prepare for the service certification exams?
Apple provides self-paced training courses in ATLAS through Global Service Exchange (GSX). Apple Authorized Service Providers (AASPs) and Self-Servicing Accounts (SSAs) can get the Service Training curriculum online for free. The public can get training for Apple Certified Mac Technician (ACMT) 2016 by purchasing AppleCare Technician Training.

The Apple Service Fundamentals Exam (SVC-16A) has sections on ESD precautions and technician safety. You must pass these sections in order to pass the exam as a whole. The Mac Service Certification Exam (MAC-16A) also has a section on technician safety that you must pass in order to pass the exam as a whole.

If I don't pass an exam, how soon can I retake it?
You can retake an exam 24 hours after completing the last attempt.

I'm interested in becoming an Apple Authorized Service Provider. How do I sign up?
Check the Apple Channel Programs website for basic information about how to become an Apple Service Provider. Also, check Apple Service Programs for a complete list of requirements. Acceptance into Apple's service program is at Apple's sole discretion.

My business or school has a large installed base of Apple products. Can I sign up for a self-servicing program?
Apple's Self-Servicing program allows its program participants to service and repair their own products at their site. Learn about Apple's Self-Servicing Account program online, or contact your Apple Sales representative.

How do I pay for the exams?
When you register for the certification exams, you can pay with Visa, MasterCard, or American Express.

I have other questions. Where can I get them answered?
You can send your questions to svc.trng@apple.com.

Apple Certified iOS Technician (ACiT) 2016 questions

What is ACiT 2016?
It's a program to become Apple-certified as an iOS technician.

When is ACiT 2016 available?
It's available beginning 2 May 2016.

How is ACiT 2016 different from iOS Qualification?
ACiT 2016 qualifies a technician to repair all iPhone models that were covered by iOS Qualification. ACiT 2016 also includes certification for Apple Watch and all of the iOS devices that were introduced through October 2015. ACiT 2016 certification allows a technician who works at an Apple-authorized service facility to repair these iPhone models:

  • iPhone 3GS
  • iPhone 4
  • iPhone 4S
  • iPhone 5
  • iPhone 5c
  • iPhone 5s
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6s
  • iPhone 6s Plus

Learn about the requirements to service each of these products.

What exams are required for ACiT 2016?
To get ACiT 2016 certification, you need to pass the Apple Service Fundamentals Exam (SVC-16A) and the ACiT 2016 iOS Service Certification Exam (iOS-16A). Both of these exams are available from Pearson VUE. You can take the exams online from your own computer. Learn more.

Does it matter in what order I take the exams?
Yes. Before you can register for the ACiT 2016 iOS Service Certification Exam (iOS-16A), you must pass the Apple Service Fundamentals Exam (SVC-16A).

How much does each exam cost?
Exam prices have recently been reduced. Current pricing is available from Apple Authorized Training Centers or Pearson VUE.

Where do I find the training for these exams?
Training for these exams is available in ATLAS. Access ACiT 2016 courses at Apple-authorized service facilities or by purchasing AppleCare Technician Training. These training kits aren't available in all countries. You can find a list of courses to study for the iOS Service Certification Exam (iOS-16A) and courses to study for the Apple Service Fundamentals Exam (SVC-16A).

What topics are covered in the SVC-16A and iOS-16A exam?
You can find a list of topics covered by the Apple Service Fundamentals Exam (SVC-16A) and ACiT 2016 iOS Service Certification Exam (iOS-16A).

I'm already iOS qualified. Do I need to take the new ACiT 2016 exams?
Yes. To continue servicing iOS devices, technicians need to complete ACiT 2016 certification. If you have iOS Qualification, you need to complete ACiT certification before 3 November 2016 to continue servicing iOS devices.

Will separate iOS qualification exams be required for new iOS products?
No. AppleCare will introduce new qualification courses in ATLAS as products are introduced. You have to complete these courses to service these new products.

What will I have to do to service new iOS products that are introduced after I'm certified?
AppleCare will introduce new qualification courses in ATLAS as products are introduced. You have to complete these courses to service these new products. You can find the full list of exams and courses that you need to service iOS products.

I have completed the Apple Certified Mac Technician (ACMT) 2016 certification. Do I need to take two new exams for ACiT certification?
No. If you're ACMT 2016 certified, you've passed the Apple Service Fundamentals Exam (SVC-16A). You only need to pass the ACiT 2016 iOS Service Certification Exam (iOS-16A) to be ACiT 2016 certified. 

When I complete the requirements for ACiT 2016, will I get a printed certificate?
Yes. After you pass the required exams, send an email to certifications@apple.com and ask for a certificate. You'll get an email with a link to the request form. 

I have other questions. Where can I get them answered?
You can send your questions to svc.trng@apple.com.

Apple Certified Mac Technician (ACMT) 2016 questions

What is ACMT 2016?
AppleCare Mac Technician (ACMT) 2016 is a new version of the Apple Certified Mac Technician certification.

When is ACMT 2016 available?
It is available beginning 2 May 2016.

How is ACMT 2016 different from previous ACMT certifications?
ACMT 2016 qualifies a technician to repair all the Mac products that were covered by ACMT and ACMT 2015, plus all other Mac products that were produced before 1 October 2015. This includes MacBook and MacBook Pro products that required a separate qualification exam or course in ATLAS:

  • MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013, to Mid 2015)
  • MacBook Pro (Retina, 13-inch, Late 2012 to Early 2015)
  • MacBook (Retina, 12-inch, Early 2015)

ACMT 2016 allows a technician who works at an Apple-authorized service facility to service all of these products.

What exams are required for ACMT 2016?
To get ACMT 2016 certification, you need to pass the Apple Service Fundamentals Exam (SVC-16A) and ACMT 2016 Mac Service Certification Exam (MAC-16A). Both of exams are available from Pearson VUE. You can take the exams online from your own computer. Learn more.

Does it matter in what order I take the exams?
Yes. Before you can register for the ACMT 2016 Mac Service Certification Exam (MAC-16A), you must pass the Apple Service Fundamentals Exam (SVC-16A).

How much do each of the exams cost?
Exam prices have recently been reduced. Current pricing is available from Apple Authorized Training Centers or Pearson VUE.

Where do I find the training for these exams?
Training for these exams is available in ATLAS. You can access ACMT 2016 courses at Apple authorized service facilities, or by purchasing AppleCare Technician Training. These training kits aren't available in all countries.

What topics are covered in the SVC-16A and MAC-16A exam?
You can find a list of topics covered by the ACMT 2016 Mac Service Certification Exam (MAC-16A) and the Apple Service Fundamentals Exam (SVC-16A).

I'm already ACMT 2015 certified. Do I need to take the new ACMT 2016 exams?
No. If you're certified for the Mac products you need to repair, no new exams are required. 

I've completed the Apple Certified iOS Technician (ACiT 2016) certification. Do I need to take two new exams for ACMT certification?
No. If you're ACiT 2016 certified, you've already passed the Apple Service Fundamentals Exam (SVC-16A). You only need to take and pass the ACMT 2016 Mac Service Certification Exam (MAC-16A) to be ACMT 2016 certified. 

Will separate Mac qualification exams still be available?
AppleCare will continue to maintain the current array of Mac qualification exams. AppleCare will also publish new qualification courses in ATLAS for new Apple products as needed. If you're already ACMT certified and want to repair a product with separate course requirements, you'll be able to do so. You can find the full list of exams and courses that you need to service Mac products.

I've completed one of the previous ACMT 2015 exams. Do I need to take two new exams for ACMT certification?
If you've completed either the 9L0-012 or 9L0-066 exam for ACMT 2015, the remaining ACMT exam will be available until June 6, 2016. Until then, completion of 9L0-012 and 9L0-066 exams will still grant you ACMT 2015 certification, but it won't cover as many products. To get ACMT 2016 certification, the SVC-16A and MAC-16A exams are required.

What will I have to do to service new Mac products that are introduced after I'm certified?
AppleCare will introduce new qualification courses in ATLAS as products are introduced. You have to complete these courses to service the new products. You can find the full list of exams and courses that you need to service Mac products.

When I complete the requirements for ACMT 2016, will I get a printed certificate?
Yes. After you pass the required exams, send an email to certifications@apple.com and ask for a certificate. You'll get an email with a link to the request form. 

I have other questions. Where can I get them answered?
You can send your questions to svc.trng@apple.com.

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