About AppleCare service certifications

Learn about AppleCare service certifications, including the 2017 certification programs for iOS technicians and Mac technicians.

Overview of support content

If you purchased or are considering purchasing AppleCare Technician Training, review AppleCare Technician Training (ATT) support content.

If you are accessing courses through a Global Service Exchange (GSX) account, complete information about AppleCare service certification programs for Authorized Service Providers can be found by logging in to GSX and searching for AppleCare Service Certifications. 

To learn more about ATLAS and service exams, review these articles:

General questions

Can anyone take the service certification exams?
Yes. Anyone can take the exams to become an Apple Certified Mac Technician (ACMT) 2017 or Apple Certified iOS Technician (ACiT) 2017. To pass these exams, you need to have access to the training in ATLAS.

Successfully completing the exams doesn't mean that Apple has authorized you to perform repairs or to conduct business directly with Apple or on Apple's behalf. Apple certifies (verifies the skills of) technicians. Apple authorizes (establishes business relationships with) service providers. These two things aren't the same.

How do I register for the exams?
Go to certifications.apple.com, then use your Tech ID to register at an Apple Authorized Training Center or online with Pearson VUE. After you've taken an Apple certification exam, you can track and manage all of your Apple certifications at the certifications website.

How do I prepare for the service certification exams?
Apple provides self-paced training courses in ATLAS through Global Service Exchange (GSX), and instructor-led training is also available from LearnQuest, an Apple Authorized Global Training Provider. Apple Authorized Service Providers (AASPs) and Self-Servicing Accounts (SSAs) can get the self-paced Service Training curriculum online for free. The public can get access to training by purchasing AppleCare Technician Training.

The Apple Service Fundamentals Exam (SVC-17A) has sections on ESD precautions and technician safety. You must pass these sections in order to pass the exam as a whole.

If I don't pass an exam, how soon can I retake it?
You can retake an exam 24 hours after completing the last attempt.

My business or school has a large installed base of Apple products. Can I sign up for a self-servicing program?
Apple's Self-Servicing program allows its program participants to service and repair their own products at their site. Learn about Apple's Self-Servicing Account program online, or contact your Apple Sales representative.

How do I pay for the exams?
When you register for the certification exams, you can pay with Visa, MasterCard, or American Express.

I have other questions. Where can I get them answered?
You can send your questions to svc.trng@apple.com.

Apple Certified iOS Technician (ACiT) 2017 questions

What is ACiT 2017?
It's a program to become Apple-certified as an iOS technician.

What exams are required for ACiT 2017?
To get ACiT 2017 certification, you need to pass the Apple Service Fundamentals Exam (SVC-17A) and the ACiT 2017 iOS Service Certification Exam (iOS-17A). Both of these exams are available from Pearson VUE. You can take the exams online from your own computer.

Does it matter in what order I take the exams?
Yes. Before you can register for the ACiT 2017 iOS Service Certification Exam (iOS-17A), you must pass the Apple Service Fundamentals Exam (SVC-17A).

How much does each exam cost?
Current pricing is available from Pearson VUE.

Where do I find the training for these exams?
Self-paced training for these exams is available in ATLAS, and instructor-led training is also available from LearnQuest, an Apple Authorized Global Training Provider. Access courses at Apple-authorized service facilities or by purchasing AppleCare Technician Training. These training kits aren't available in all countries and regions.

I'm already ACiT 2016 certified. Do I need to take the new ACiT 2017 exams?
No. If you're certified for the iOS products you need to repair, no new exams are required.

Will separate iOS qualification exams be required for new iOS products?
No. AppleCare will introduce new qualification courses in ATLAS as products are introduced. You have to complete these courses to service these new products.

I've completed the SVC-16A exam. How long will the iOS-16A exam be available? Do I need to take two new exams for ACiT certification?
If you've completed the SVC-16A exam for ACiT 2016, the ACiT exam will be available until July 24, 2017. Until then, completion of SVC-16A and iOS-16A exams will still grant you ACiT 2016 certification, but it won't cover as many products. To get ACiT 2017 certification, the SVC-17A and iOS-17A exams are required.

What will I have to do to service new iOS products that are introduced after I'm certified?
AppleCare will introduce new qualification courses in ATLAS as products are introduced. You have to complete these courses to service these new products.

I have completed the Apple Certified Mac Technician (ACMT) 2017 certification. Do I need to take two new exams for ACiT certification?
No. If you're ACMT 2017 certified, you've passed the Apple Service Fundamentals Exam (SVC-17A). You only need to pass the ACiT 2017 iOS Service Certification Exam (iOS-17A) to be ACiT 2017 certified. 

When I complete the requirements for ACiT 2017, will I get a printed certificate?
Yes. After you pass the required exams, send an email to certifications@apple.com and ask for a certificate. You'll get an email with a link to the request form. 

I have other questions. Where can I get them answered?
You can send your questions to svc.trng@apple.com.

Apple Certified Mac Technician (ACMT) 2017 questions

What is ACMT 2017?
AppleCare Mac Technician (ACMT) 2017 is a new version of the Apple Certified Mac Technician certification.

How is ACMT 2017 different from previous ACMT certifications?
ACMT 2017 qualifies a technician to repair all the Mac products that were covered by prior ACMT certifications, plus all other Mac products that were produced before 31 December 2016. This includes MacBook and MacBook Pro products that required a separate qualification exam or course in ATLAS:

  • MacBook Pro (15-inch, 2016)
  • MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook (Retina, 12-inch, Early 2016)
  • iMac (21.5-inch, Late 2015)
  • iMac (Retina 4K, 21.5-inch, Late 2015)
  • iMac (Retina 5K, 27-inch, Late 2015)

ACMT 2017 allows a technician who works at an Apple-authorized service facility to service all of these products.

What exams are required for ACMT 2017?
To get ACMT 2017 certification, you need to pass the Apple Service Fundamentals Exam (SVC-17A) and ACMT 2017 Mac Service Certification Exam (MAC-17A). Both of these exams are available from Pearson VUE. You can take the exams online from your own computer.

Does it matter in what order I take the exams?
Yes. Before you can register for the ACMT 2017 Mac Service Certification Exam (MAC-17A), you must pass the Apple Service Fundamentals Exam (SVC-17A).

How much do each of the exams cost?
Current pricing is available from Pearson VUE.

Where do I find the training for these exams?
Self-paced training for these exams is available in ATLAS, and instructor-led training is also available from LearnQuest, an Apple Authorized Global Training Provider. You can access courses at Apple authorized service facilities, or by purchasing AppleCare Technician Training. These training kits aren't available in all countries and regions.

I'm already ACMT 2016 certified. Do I need to take the new ACMT 2017 exams?
No. If you're certified for the Mac products you need to repair, no new exams are required. 

I've completed the Apple Certified iOS Technician (ACiT 2017) certification. Do I need to take two new exams for ACMT certification?
No. If you're ACiT 2017 certified, you've already passed the Apple Service Fundamentals Exam (SVC-17A). You only need to take and pass the ACMT 2017 Mac Service Certification Exam (MAC-17A) to be ACMT 2017 certified. 

Will separate Mac qualification exams still be available?
AppleCare will continue to maintain the current array of Mac qualification exams. AppleCare will also publish new qualification courses in ATLAS for new Apple products as needed. If you're already ACMT certified and want to repair a product with separate course requirements, you'll be able to do so.

I've completed one of the previous ACMT 2016 exams. Do I need to take two new exams for ACMT certification?
If you've completed the SVC-16A exam for ACMT 2016, the remaining ACMT exam will be available until June 6, 2017. Until then, completion of SVC-16A and MAC-16A exams will still grant you ACMT 2016 certification, but it won't cover as many products. To get ACMT 2017 certification, the SVC-17A and MAC-17A exams are required.

What will I have to do to service new Mac products that are introduced after I'm certified?
AppleCare will introduce new qualification courses in ATLAS as products are introduced. You have to complete these courses to service the new products.

When I complete the requirements for ACMT 2017, will I get a printed certificate?
Yes. After you pass the required exams, send an email to certifications@apple.com and ask for a certificate. You'll get an email with a link to the request form. 

I have other questions. Where can I get them answered?
You can send your questions to svc.trng@apple.com.

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