Maintain location information accuracy with Apple Business
It’s important to keep your location data up to date in Apple Business to ensure customers discover your business on Maps and know when to visit your business. If your place card states a location is open and your customer finds your location is closed, they can report this issue to Apple directly from your place card.
Apple reviews these reports and edits your place card to help ensure Maps shows accurate information about your location. Your organization will receive an email from Apple Business when Apple edits any of the following:
Location name
Status
Hours of operation
This email is sent to users with the role of Organization Administrator, Marketing Administrator, and any user whose role has permissions to manage locations.
Accept changes made by Apple to a single location
Complete this task if the email lists changes to only a single location (location name, status, or hours).
In Apple Business, sign in with a user whose role has permissions to manage locations.
To view roles and permissions, see Intro to roles and permissions.
In your browser, choose Brands > Locations.
Sort or search for the location, then select that location. See Sort or search for a location.
Select the location that has the status Updates Available.
Review the alert at the top of the window.
Select Looks Good if the changes that Apple made are correct or select View Details, then select Looks Good.
Accept changes made by Apple to multiple locations
Complete this task if the email lists changes to multiple locations (location names, status, or hours).
In Apple Business, sign in with a user whose role has permissions to manage locations.
To view roles and permissions, see Intro to roles and permissions.
In your browser, choose Brands > Locations.
Sort or search for the location, then select that location. See Sort or search for a location.
Select Status, select Update Available, then select Apply.
Select a location, then review the alert at the top of the window.
Select Looks Good if the changes that Apple made are correct or select View Details, then select Looks Good.
Repeat steps 3 and 4 for each location whose status is Updates Available.
Contest a change made by Apple to a location’s status or hours
Choose one of the following:
The Sign In link in the email to open Apple Business, then sign in.
If Sign In doesn’t take you to the location changed by Apple, Select Status, select Update Available, select Apply, then select a location if more than one location was changed by Apple.
In Apple Business, sign in with a user whose role has permissions to manage locations, then from the toolbar, choose Brands > Locations.
To view roles and permissions, see Intro to roles and permissions.
Review the alert at the top of the window.
Select status or hours attribute.
Select View Details, then select Edit.
Make your changes to something different than Apple suggested, then select Save.
If Apple changed both status and hours of a location, complete steps 4 through 6 for the other attribute.
Contest a change made by Apple to a location’s name
Choose one of the following:
The Sign In link in the email to open Apple Business, then sign in.
If Sign In doesn’t take you to the location changed by Apple, Select Status, select Update Available, select Apply, then select a location if more than one location was changed by Apple.
In Apple Business, sign in with a user whose role has permissions to manage locations, then from the toolbar, choose Brands > Locations.
To view roles and permissions, see Intro to roles and permissions.
Review the alert at the top of the window.
Select Display Name, select View Details, then select Edit.
Change the display name to something different than Apple suggested and optionally include supporting information and documents to help with approval.
Select Send for Review.
Apple will review your suggested changes. The review process can take up to five business days.
If your suggested name change wasn’t approved, sign back in to Apple Business, select the location, then select View Details next to the Update Not Approved alert.
Choose one of the following:
Use Active Display Name to accept the name Apple changed it to.
Edit, change the display name again and send it back to Apple for another review.