Request a refund for apps or content that you bought from Apple

Some recent purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund. You can use any device with a web browser to request a refund.

How to request a refund using any device

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID and password.
  3. If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
  4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If you can't request a refund on reportaproblem.apple.com

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

Contact Apple Support

For more information about refund requests, contact Apple Support.

Problem with a subscription?

You can request a refund for the most recent billing period. You can also cancel the subscription.

If you or a family member bought an item by accident

If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely.

Set up Screen Time >

Some purchases are not eligible for refunds. See the Apple Media Services Terms and Conditions for details.

Store availability and features might vary by country or region. Learn what's available in your country or region.

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