Tap to Pay on iPhone FAQ
You can use this page to help you troubleshoot Tap to Pay on iPhone issues with Apple Business Connect.
Important: To troubleshoot issues that occur before the tap screen appears or after a successful tap, contact your payment app developer or payment service provider.
How are payments processed with Tap to Pay on iPhone?
All payments you accept with Tap to Pay on iPhone are processed by your payment service provider and then deposited to the bank account you’ve set up with that payment service provider.
The payment service provider is the entity you’ve registered your business with for payment processing. The payment service provider may also be the developer of the app that you use to collect payments with Tap to Pay on iPhone. If you have any questions about payments, speak with your payment service provider.
How do I unlink a Tap to Pay on iPhone merchant ID from an Apple Business Connect account?
If you want to unlink a merchant ID from your Apple Business Connect account, sign into Apple Business Connect, navigate to “Tap to Pay on iPhone,” select the merchant ID you want to change, then select “Remove.”
How do I unlink a Tap to Pay on iPhone merchant ID from an Apple Account?
If you want to remove all Tap to Pay on iPhone merchant IDs connected to your Apple Account, follow this link and sign in with your Apple Account, then select “Remove all merchant IDs.”
Note: This method won’t work if you already have an existing Apple Business Connect account. You can only unlink these merchant IDs by signing into your Apple Business Connect account.
How do I use PIN Entry Accessibility for Tap to Pay on iPhone?
From the PIN entry screen, tap Accessibility Options to turn on the accessibility mode for PIN entry.
When the accessibility mode is on, the device reads out loud “Accessible PIN entry, double tap with two fingers to hear instructions.” The instructions are:
To enter your PIN, draw each digit on the screen (supported in iOS 17.0 or later) or tap the screen for each digit.
Users should pause between taps or drawing for each digit.
The device plays a sound to confirm entry for each digit and you can use the side buttons on your iPhone to adjust the volume as needed.
Tap once for 1, twice for 2, and so on.
Tap ten times for 0.
To submit a PIN, swipe right with two fingers.
To delete a digit, swipe left with two fingers.
Double tap with two fingers to repeat the instructions.
To turn off Accessibility Mode, tap Turn Off Accessibility Options.
Important: PIN entry times out after 5 minutes. Accessibility Mode turns off automatically when the Tap to Pay on iPhone interface times out or is dismissed.
How do I keep my device secure when a customer enters their PIN?
You can turn on the Tap to Pay on iPhone Screen Lock setting for your payment app to lock your device screen during PIN entry. After the customer completes or cancels their PIN entry, unlock the device to continue the transaction.
On your iPhone, go to Settings > [your payment app], then turn on Tap to Pay on iPhone Screen Lock.
Will using Tap to Pay on iPhone affect the battery life of my device?
No. Tap to Pay on iPhone won’t have a noticeable impact on battery life.
How do I know if the customer’s payment card is contactless?
Contactless cards have an EMV® Contactless Indicator on the back or the front of the card.
What does it mean when a customer taps their card and the interface displays a “Try a Different Card” or “Unable to Read Card” error?
This means that the customer is using a contactless card that your payment service provider doesn’t support. For example, an international customer may have a card that isn’t widely accepted outside their region. Your payment service provider determines which cards to accept in their Tap to Pay on iPhone configuration.
What if a contactless payment card isn’t being read?
The performance of contactless cards can vary based on the card design, such as the card material or the location of the antenna. As a result, some cards connect more easily than others.
Try the following to ensure a successful card read:
First, ask the customer to hold their contactless payment card directly on the device with the chip on the left side and the longer side of the card lined up with the edge of the tap area for several seconds.
If the card still doesn’t read, ask the customer to slide the card to center the chip directly over the notch on the device.
If the contactless card remains unread without any feedback from the interface, the card might have a damaged antenna or might not work with contactless payments.
When trying to use Tap to Pay on iPhone an iOS alert displays “Unable to Set Up Tap to Pay on iPhone - Remove one or more cards from Wallet and try again.” What does this mean?
This error occurs during setup on a new device if there is insufficient space to load Tap to Pay on iPhone. Insufficient space can be caused by having too many payment cards setup in Apple Wallet.
Try removing one or more cards from Apple Wallet and then try to use Tap to Pay on iPhone again.
I don’t see my merchant IDs in the Tap to Pay on iPhone section in Apple Business Connect. What do I do?
Make sure you sign in to Apple Business Register with the same Apple Account you used to accept the Tap to Pay on iPhone Terms and Conditions on your device.
You can also click here, and sign in to Apple Business Connect with the same Apple Account used for Tap to Pay on iPhone to view your merchant ID.
I’m having other issues with my Tap to Pay on iPhone connection in Apple Business Connect. What do I do?
You can submit a help request through Apple Business Connect. Sign in to your Apple Business Connect account, then select Help from the navigation bar to submit a help request to the Apple Business Connect support team.
I have a firewall at my place of business. How do I enable Tap to Pay on iPhone on an enterprise or restricted network?
See the section for Tap to Pay on iPhone in the Apple Support article Use Apple products on enterprise networks.