Link to an external device management service in Apple Business
In Apple Business, you can link to an external device management service, use the built-in device management service, or both.
Before you begin, review Intro to device management services.
About service tokens
When you link to external device management service, you upload a certificate and download a service token. A user with the proper permissions needs to replace the active token on an external device management service in these situations:
When creating a new public key or generating a new token
When the user who downloaded the token changes their Managed Apple Account password
As a security measure, when the user who downloaded the original token leaves your organization
Important: External service tokens expire after one year and require replacement. Depending on the device management service, you may or may not get a warning that a token is going to expire. Well before a token is about to expire, sign in to Apple Business, generate and download a new token for the device management service, and transfer that token to the service for immediate installation. See your device management service’s documentation for information about how to transfer the token.
Link to an external device management service
In Apple Business, sign in with a user whose role has permissions to view, add, and delete device management services.
To view roles and permissions, see Intro to roles and permissions.
In your browser, choose Devices > Management Services.
If this is the first time you’re setting up a device management service (including the built-in service), select Get Started. If you already have a service set up, select Connect external device management, then select Continue.
Enter a unique name for the service.
Don’t select the checkbox next to Release Devices unless you want this device management service to have that ability. See Release devices.
Upload the public key certificate file, then select Next.
Select Download Service Token.
Select Done.
Upload the token to a specific service. Consult your device management service’s documentation to complete this step.
Repeat steps 2 through 8 for any additional device management services you want to link to.
To replace the token, you need to download a new token. See Download a content token.