Remove users or devices from a plan in Apple Business
Overview
If users or devices are no longer assigned to a plan, they can be removed individually or by removing assigned user groups. When all users, user groups, or devices are removed, this doesn’t remove the plan, rather it just removes the assigned users and devices.
If a user or device is removed from a plan with AppleCare+ for Business, the number of repair credits associated with that user or device are removed from the organization’s total number of credits.
Unassign a user or user group from a user plan
When you remove a user or user group from a user plan, if the users aren’t associated to another plan, unassigning them from a plan also removes:
All managed apps, configurations, settings, and security policies
The Apple Business app
The ability for a user to use their support PIN (personal identification number) to contact Apple if they previously had a plan with AppleCare+ for Business
Note: If a user is changed from a three device plan to a one device plan, ensure the user has only one device signed in when the plan is changed. If more than one device is signed in, all devices are signed out and the user need to sign in the device they want to continue using.
A user plan assignment is also automatically removed when:
A device is released from Apple Business (this also unenrolls the device from device management)
A user is removed or deactivated from Apple Business
A user is removed from an identity provider (IdP) linked to Apple Business (upon the next sync)
A user is removed from a Smart User Group or a manually created User Group with a plan assignment
A Smart User Group or a manually created User Group with an associated plan is removed from Apple Business
A user’s Managed Apple Account is signed out of a device (See Use Managed Apple Accounts)
Note: If a user signs out on a device less than 30 days after they signed in (for example, on day 22) and then signs back in, the coverage continues from the day they signed out (in this example, day 22).
Note: If a device is currently in repair, the repair needs to be completed before the device can be removed from the plan.
Unassign a device from a device plan
When you remove a device from a device plan, if a device isn’t associated with another plan, unassigning them from a plan also removes all managed apps, configurations, settings, and security policies. A device plan assignment is also automatically removed when a device is released from Apple Business (this also unenrolls the device from device management).
Note: If a device is currently in repair, the repair needs to be completed before the device can be removed from the plan.
Remove a user group or user from an existing user plan
In Apple Business, sign in with a user whose role has permissions to edit Apple Business subscriptions.
To view roles and permissions, see Intro to roles and permissions.
To edit your plan details, select Manage next to the plan type.
Select Add or Remove, then select User Groups or Users.
In the search field, search for and select the user groups or users you want to remove from the plan, then select Next.
Select Update, then carefully read the warning.
If you still want to make the change, select Change.
Remove a device from an existing device plan
In Apple Business, sign in with a user whose role has permissions to edit Apple Business subscriptions.
To view roles and permissions, see Intro to roles and permissions.
To edit your plan details, select Manage next to the plan type.
Select Add or Remove, then select Devices.
In the search field, search for and select the devices you want to remove from the plan, then select Next.
Select Update, then carefully read the warning.
If you still want to make the change, select Change.