Problems with Handouts, activities and notifications in Schoolwork

If you have trouble posting a Handout, keep the following in mind:

• Handouts cannot contain more than 20 activities.

• Handouts cannot contain a file larger than 2 GB.

• You cannot send a Handout to more than a combined total of 100 teachers and students, and you cannot include more than 15 teachers.

To assign your recently viewed activities to students from any device, confirm that Sync App Activities is selected for progress-reporting apps (go to Settings  > Class Progress, then tap Sync App Activities). When Sync App Activities is selected and you view activities, Schoolwork saves your recently viewed activities across devices so you can easily assign these activities to students from any device. If you need to replace or repair your device, syncing your app activities allows you to continue to access your previously viewed activities from another device.

For some progress-reporting apps, you might need to walk through the content you want to include to see available Schoolwork activities. To do this, launch and run the app on your iPad, then explore the content within the app. As you explore, the content becomes available as Schoolwork activities.

If Schoolwork cannot lock or post a Handout , do one of the following:

• If Schoolwork cannot lock a Handout, tap , then tap Lock to try again or Unlock to cancel.

• If Schoolwork cannot post a Handout, tap , then tap Delete to delete the Handout.

  If you know why a Handout is not posting (for example, an issue with an added activity), you can copy the Handout, post the new Handout, then go back and delete the original Handout.

If Allow Notifications is selected for Schoolwork (go to Settings  > Notifications > Schoolwork, then tap Allow Notifications), Schoolwork sends you notifications when Handouts are due or ready to review, or when a student has sent you a revision. Schoolwork also sends students notifications when an app activity is automatically marked as done. If you or your students are not receiving notifications, confirm that Allow Notifications is selected for Schoolwork. If you cannot tap Allow Notifications, the setting is controlled by your school and you must contact your school’s IT administrator.

Swipe down in the Schoolwork sidebar or Handouts tab to update content and display the latest status at the bottom of the sidebar.