Maintain location information accuracy with Apple Business Connect
It’s important to keep your location data up to date in Apple Business Connect to ensure customers discover your business on Maps and know when to visit your business. If your Place Card states a location is open and your customer finds your location is closed, they can report this issue to Apple directly from your Place Card.
Apple reviews these reports and edits your Place Card to help ensure Maps shows accurate information about your location. Your company will receive an email from Apple Business Connect when Apple edits any of the following:
Location name
Status
Hours of operation
This email is sent to users with the role of Administrator, Company Manager, and Brand Manager assigned to the location’s brand.
Accept changes made by Apple to a single location
Complete this task if the email lists changes to only a single location (location name, status, or hours).
Do one of the following as a user who has the role of Administrator, Company Manager, or Brand Manager assigned to the location’s brand:
Select the Sign In link in the email to open Apple Business Connect, then sign in.
Sign in to Apple Business Connect, select Locations
in the sidebar, then select the location that has the status Updates Available.
Review the alert at the top of the window.
Select Looks Good if the changes that Apple made are correct or select View Details, then select Looks Good.
Accept changes made by Apple to multiple locations
Complete this task if the email lists changes to multiple locations (location names, status, or hours).
Do one of the following as a user who has the role of Administrator, Company Manager, or Brand Manager assigned to the location’s brand:
Select the Sign In link in the email to open Apple Business Connect, then sign in.
Sign in to Apple Business Connect, then select Locations
in the sidebar.
Select Status, select Update Available, then select Apply.
Select a location, then review the alert at the top of the window.
Select Looks Good if the changes that Apple made are correct or select View Details, then select Looks Good.
Repeat steps 3 and 4 for each location whose status is Updates Available.
Contest a change made by Apple to a location’s status or hours
Do one of the following as a user who has the role of Administrator, Company Manager, or Brand Manager assigned to the location’s brand:
Select the Sign In link in the email to open Apple Business Connect, then sign in.
Sign in to Apple Business Connect, then select Locations
in the sidebar.If Sign In doesn’t take you to the location changed by Apple, Select Status, select Update Available, then select Apply.
Select a location, then review the alert at the top of the window.
Select status or hours attribute.
Select View Details, then select Edit.
Make your changes to something different than Apple suggested, then select Save.
If Apple changed both status and hours of a location, complete steps 4 through 6 for the other attribute.
Contest a change made by Apple to a location’s name
Do one of the following as a user who has the role of Administrator, Company Manager, or Brand Manager assigned to the location’s brand:
Select the Sign In link in the email to open Apple Business Connect, then sign in.
Sign in to Apple Business Connect, then select Locations
in the sidebar.If Sign In doesn’t take you to the location changed by Apple, Select Status, select Update Available, then select Apply.
Select a location, then review the alert at the top of the window.
Select Display Name, select View Details, the select Edit.
Change the display name to something different than Apple suggested and optionally include supporting information and documents to help with approval.
Select Send for Review.
Apple will review your suggested changes. The review process can take up to 5 business days.
If your suggested name change wasn’t approved, sign back in to Apple Business Connect, select the location, then select View Details next to the Update Not Approved alert.
Do one of the following:
Select Use Active Display Name to accept the name Apple changed it to.
Select Edit, change the display name again and send it back to Apple for another review.