Apple has determined that, under very rare circumstances, a crack may form along the rounded edge of the screen in aluminum models of an Apple Watch Series 2 or Series 3. The crack may begin on one side and then may continue around the screen as shown in the images below.
An Apple Authorized Service Provider will replace the screen on eligible Apple Watch units that exhibit this type of crack, free of charge.
The models below are eligible for this program. See Identify your Apple Watch to look up your Apple Watch model, collection, and color.
| Series and Model | Case Sizes | Color and Material | Sold Dates |
|---|---|---|---|
| Apple Watch Series 2 | 38mm and 42mm | Space gray, gold, rose gold, and silver aluminum | September 2016 - September 2017 |
| Apple Watch Nike+ Series 2 | 38mm and 42mm | Space gray and silver aluminum | October 2016 - October 2017 |
Apple Watch Series 3 (GPS) Apple Watch Series 3 (GPS+ Cellular) |
38mm and 42mm | Space gray, gold, and silver aluminum | September 2017 - September 2019 |
Apple Watch Nike+ Series 3 (GPS) Apple Watch Nike+ Series 3 (GPS+ Cellular) |
38mm and 42mm | Space gray and silver aluminum | October 2017 - September 2019 |
No other Apple Watch models are part of this program.
Find an Apple Authorized Service Provider to have your Apple Watch serviced. In all cases, your device will be sent to an Apple Repair Center. Your Apple Watch will be examined prior to any service to verify that it is eligible for this program.
Your Apple Watch will be returned to you in approximately 5 business days.
To prepare your Apple Watch for service, please review Before you send us your Apple Watch.
Note: If your Apple Watch has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
Apple may restrict or limit repair to the original country or region of purchase.
This worldwide Apple program does not extend the standard warranty coverage of your Apple Watch.
The program covers eligible aluminum models of Apple Watch Series 2 and Series 3 for three years after the first retail sale of the unit or one year from the start date of this program, whichever is longer.
Information as of 8/30/2019