Complimentary Support

What is complimentary support?

Complimentary hardware support provides telephone support for basic setup, installation, assembly, and connectivity. See the support-related materials included with your Apple product for more information.

Complimentary software support provides telephone support for installation, launch, or reinstallation (not including data recovery) when your hardware configuration meets the minimum system requirements for the software. See the support-related materials included with your Apple product for more information.

무상 지원을 얼마나 받을 수 있습니까?

대부분의 Apple 소프트웨어 및 하드웨어 제품에는 제품 소유일로부터 첫 90일 동안 무제한 무상 지원이 함께 제공됩니다. Apple Watch Edition에는 2년 무상 지원이 제공됩니다. 자세한 내용은 Apple 제품과 함께 제공된 지원 관련 자료를 참조해 주십시오.

How does Apple define “support incident?”

Apple defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. Apple, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:

  • Information that resolves the issue
  • Information on how to obtain a software solution that will resolve the issue
  • Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product
  • Information that identifies the issue as being resolved by upgrading to a newer release of the supported product
  • Notice that the issue has been identified as a hardware equipment issue 
  • Information that isolates issue to a third-party product, not supported by Apple