iPhone Theft and Loss Coverage

Theft and loss coverage is included with AppleCare+ with Theft and Loss for iPhone and provides up to two incidents of theft or loss coverage every 12 months. Each incident is subject to a deductible, and taxes may apply. Coverage for theft or loss requires you to have Find My enabled on your device at the time it is lost or stolen and throughout the claims process.

Learn more about AppleCare+ with Theft and Loss for iPhone

How to file a claim

Is your iPhone lost or stolen? If it's covered by AppleCare+ with Theft and Loss, you can sign in with your Apple ID and file a claim for an iPhone replacement.

Start your claim online

Use the Find My app or go to iCloud.com/find to mark your iPhone as lost. Do not remove your device from your account until your claim has been fully approved.

International claims

If your iPhone is lost or stolen while you are traveling, we can ship your replacement iPhone to you on the road. If you're overseas at the time, we can even ship a replacement to you in any country where Theft and Loss coverage is available. International replacement of lost or stolen devices is subject to device availability, and options may vary by region and iPhone model or color. It may take up to 4 business days after your claim is approved for your replacement iPhone to be delivered.

Available countries

  • Australia
  • Austria
  • Chile
  • Denmark
  • Finland
  • France
  • Germany
  • Italy
  • Ireland
  • Japan
  • Netherlands
  • New Zealand
  • Norway
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

Get support

Unable to start a claim online or
sign in with your Apple ID?

AppleCare+

Read the terms and conditions.

Claim status

Already started a claim? You can check the status of your claim.

If you purchased your AppleCare+ plan before September 15, 2020, contact Assurant to check the status of your claim.