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iPhone 8

iPhone 8 Logic Board Replacement Program

Apple has determined that a very small percentage of iPhone 8 devices contain logic boards with a manufacturing defect. Affected devices may experience unexpected restarts, a frozen screen, or won't turn on. Apple will repair eligible devices, free of charge.

Affected units were sold between September 2017 and March 2018 in Australia, China mainland, Hong Kong, India, Japan, Macau, New Zealand, and the U.S.

If your iPhone 8 has an eligible serial number, Apple will repair it, free of charge. Use the serial number checker below to see if your device qualifies for this program.

Valid Input Invalid Input

The serial number you entered may be eligible for this program. Please choose one of the service options below.

The serial number you entered is not eligible under this program because either:
- It's not in the affected serial number range.
- Our records show your device was already repaired under this program.
- Our records show your device is no longer eligible for a free replacement under this program. If you have questions, please contact Apple.

We're sorry, there was a problem processing your request. Please try again in a few minutes.

Please enter your serial number.

This is not a valid Apple Product serial number. Please re-enter the number one more time. If you still have problems, contact us.

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Finding your serial number is easy. See how.

This program does not affect iPhone 8 Plus models or other iPhone models.

Service Process

Find an Apple Authorized Service Provider to have your iPhone 8 repaired. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

Before service, backup your iPhone to iTunes or iCloud. Learn more about preparing your iPhone for service.

If your iPhone 8 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase. For iPhone 8 devices purchased in EEA member countries, service is available in other EEA member countries.

This Apple program doesn't extend the standard warranty coverage of the iPhone 8.

The program covers affected iPhone 8 devices for 3 years after the first retail sale of the unit.

Information as of 2018-08-31