iPhone 14 Plus Service Program for Rear Camera Issue

Apple has determined that the rear camera on a very small percentage of iPhone 14 Plus devices may exhibit no preview. Affected devices were manufactured between April 10, 2023 to April 28, 2024.

If your iPhone 14 Plus has exhibited this issue, please use the serial number checker below to see if your device is eligible for this program. If so, an Apple Authorized Service Provider will provide service, free of charge.

Valid Input Invalid Input

The serial number you entered may be eligible for this program. Please choose a service option below.

The serial number you entered is not eligible under this program due to one of the following reasons:
- It's not in the affected serial number range.
- Our records show that your device has already been serviced as part of this Program.
- Our records show your device is no longer eligible for a free service under this Program. If you have questions, please contact us.

We're sorry, there was a problem processing your request. Please try again in a few minutes.

Please enter your serial number.

This is not a valid Apple Product serial number. Please re-enter the number one more time. If you still have problems, contact us.

We're sorry, there was a problem processing your request. Please try again in a few minutes.

Note: No other iPhone models are part of this program.

Service Process

Find an Apple Authorized Service Provider to have your iPhone 14 Plus serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

Before service, back up your iPhone to iCloud or your computer. Learn more about preparing your iPhone for service.

Note: If your iPhone 14 Plus has any damage which impairs the ability to complete the repair, such as a cracked back glass, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple program does not extend the standard warranty coverage of the iPhone 14 Plus.

If you believe your iPhone 14 Plus was affected by this issue, and you paid to have your rear camera repaired, you can contact Apple about a refund. 

The program covers eligible iPhone 14 Plus for three years after the first retail sale of the unit.

Information as of 2024-11-01