Prepare to use Branded Mail in Apple Business Connect
In Apple Business Connect, you can configure Branded Mail. Branded Mail gives business owners the ability to add a brand logo and name to their business emails. Branded Mail also helps business owners build their brand identity, increase trust when communicating with customers, and make their emails stand out in the Mail app on Apple devices and iCloud Mail on the web. To use this feature, your company must own the logo. The review process can take up to 7 business days.
Third-Party Partners, who currently manage locations and brands in Apple Business Connect on behalf of their clients, can also manage Branded Mail for their clients.
Before you begin
Before you begin, you should consider the following:
Franchisees: A franchisee must work with the brand owners to use Branded Mail.
Email domain names: The email domain name must be a commercial name to use Branded Mail. Non-commercial email domains aren’t permitted. For example, icloud.com, mac.com, gmail.com, outlook.com, and yahoo.com are non-commercial email domains and therefore aren’t permitted to use Branded Mail.
Email address only: All emails to customers would come from a specific email address approved by Apple.
Domain information: You can control how your logo shows up at various levels, based on your needs.
See Domain structure below.
Combined email limit: A brand can’t have more than 100 domains, subdomains, and email addresses.
Brand: The brand and brand logo must be approved by Apple. See Add, edit, or remove a brand.
Verification: Your company must be verified by Apple. See Verify your company.
DMARC mail server settings: Your mail server must meet DMARC (Domain-based Message Authentication, Reporting and Conformance) requirements. All emails sent to customers must be authenticated by DKIM. Authentication only by SPF isn’t supported.
Domain structure
You can choose which domains can use Branded Mail.
Domain and subdomains: @betterbagcompany.com
You could verify betterbagcompany.com, which then allows you to use that domain and any subdomain with Branded Mail. For example, sales.betterbagcompany.com, returns@betterbagcompany.com, and so on.
You can also use any word before the @ sign, such as “sales,” “returns,” or a person’s name.
Subdomain only: @members.betterbagcompany.com
You might want @members.betterbagcompany.com matched to another brand or brand logo. For example, a membership program may have a different brand logo. You can still use any word before the @ sign in any email, such as “sales” or a person’s name.
Specific email address: sales@betterbagcompany.com
All emails to customers would come from this specific email address approved by Apple.
Important: Domains must be verified by Apple and you have only 14 calendar days to complete the verification process or you must start over. Depending on the network configuration, it may take some time for DNS changes to appear. Make sure you’ve notified the person in your company who can write records to your DNS entries (for example, your IT or DNS administrator) so the task can be completed before the expiration. Make sure they have reviewed Verify your domain.