Get help signing into iCloud
Before you begin, check the Apple System Status page to make sure there is no outage or scheduled maintenance currently affecting iCloud, and make sure you’re signed in to iCloud with the same Apple ID on all of your devices.
If you can't remember your Apple ID or password
If you get a message that your Apple ID is locked or disabled
If you or someone else enters your password, security questions or other account information incorrectly too many times, your Apple ID will be locked automatically to protect your security, and you won't be able to sign in to any Apple services. Learn how to unlock your Apple ID.
If you're not able to sign in using mobile data only
Make sure that your iPhone, iPad or PC has a strong Internet connection and that you've turned on mobile data on your iPhone or iPad by going to Settings > Cellular or Mobile Data. If this setting is off, you might not be able to access your Apple ID and iCloud when not connected to a Wi-Fi network.
If you're having trouble receiving verification codes, or your verification code is rejected
If you see a Could Not Create Apple ID or Could Not Set Up iCloud message
If you see one of these messages, it means that you have exceeded the number of new Apple IDs you can set up with iCloud on a single device in one year. Learn what to do.
Other password prompts you might see
If you are repeatedly prompted to enter your Apple ID password on your Mac or iOS device
- If you have recently restored your iPhone, iPad or iPod touch from an iCloud backup, the restore may not have been completed. Stay connected to a reliable Wi-Fi network and power source until the restore finishes. Follow these steps if iCloud Backup couldn't be completed or you can't restore.
- If you changed your Apple ID password recently, you might need to update your sign-in information with iCloud services you use. Make sure that each service is using your updated sign-in information on your device.
- Check if you have Automatic Downloads enabled. If there is content ready to be downloaded, you may be prompted to enter your Apple ID and password to continue. Learn how to resume interrupted downloads.
- If you are the organiser, parent or guardian of a Family Sharing group, check if the prompt is a request from a child family member to make an iTunes Store purchase. You can then approve or decline the request.
If you want to sign in to a third-party app but your password is rejected
If you want to access your iCloud information from a third-party app, you'll need to use an app-specific password. This helps protect your account by allowing you to sign in securely. Learn how to create and use app-specific passwords.