If there’s an issue when you re-download apps, films or other content from Apple
Find out what to do if you can’t re-download an item or if you can’t see the item in your purchases.
If you can’t see the item you want to re-download
Make sure the item is in your purchase history for your Apple Account. If you can’t see the item in your purchase history, you may have purchased the item with a different Apple Account.
If you can’t see an app you want to re-download, that app may not be compatible with your device. For example, an app that you've bought for your Mac may not work on your iPhone or Apple Watch.
If you can’t see items in your purchase history on other accounts, the purchases may be hidden. Find out how to re-download hidden apps or unhide music, films, TV programmes, books and audiobooks.
Do you want to re-download an app or other content that a family member has purchased? If you have Family Sharing, you can download shared purchases.
If there is a problem when you redownload
Find out what to do if you can’t download any apps on your iPhone or iPad or you can’t download any apps on your Mac.
Can’t connect to the App Store, iTunes Store, Apple Books or Apple TV app? Find out what to do if you can’t connect.
If you see items in your purchase history but you can’t re-download them, report a problem.
Find out more
If you see a message that says “This device is associated with another Apple Account. You cannot associate this device with another Apple Account for [number] days”, you may need to wait to re-download your purchases. Find out more about associated devices.
