Beats Troubleshooting Connectivity Issues

Troubleshooting firmware update issues

Troubleshooting wireless connection issues with Beats headphones and earphones

Troubleshooting wireless connection issues with Beats speakers

Troubleshooting firmware update issues

Identify issues

Read the linked articles if you notice the following issue:

• Beats product firmware won't update

Product compatibility and setup

• Beats User Guide

• Pair Beats

• Use your Beats Fit Pro

• Use your Beats Flex

• Use your Beats Studio Buds +

• Set up and use your Solo3 Wireless headphones

Reset instructions and firmware updates

• Reset Beats

• Update Beats

Bluetooth basics and connection issue

• Customize controls on your Beats

• Locate Beats in Find My on Apple devices

• If you can't connect to your wireless Beats product

If the issue wasn’t resolved by following a support article, continue to the next section.

Try quick troubleshooting steps

1. Verify that the USB cable being used for firmware updates has data capability. Some USB cables don't have data capability. Verify that the cable that came with the product is being used, or use another known good USB cable.

2. If the Beats product contains firmware, verify that it has been updated to the latest firmware version.

3. It may be necessary to reset the product for firmware updates to be applied and recognized.

   • Note: Resetting a product with nonreplaceable batteries may cause the product to require a full recharge cycle.

   • Note: If the product unexpectedly turns off after resetting it, connect the product to a known good power adapter or charger that is connected to AC power and charge the product completely.

Run manual tests

If the issue wasn’t resolved by following a support article or trying the quick troubleshooting steps, run these manual tests to help isolate the cause of the issue:

1. If the Beats product contains firmware, verify that it has been updated to the latest firmware version.

2. It may be necessary to reset the product for firmware updates to be applied and recognized.

3. Test all functions of the Beats product to ensure that the updated firmware is functioning normally.

Service the Beats product

If the issue wasn’t resolved or isolated by following the previous steps, it's recommended to mail in the Beats product for service. Refer to Beats Repair and Service for specific guidance.

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Troubleshooting wireless connection issues with Beats headphones and earphones

Identify issues

Read these articles if you notice any of the following issues:

• Unable to switch audio sources

• Unable to connect to audio source

• Unable to complete initial setup

• Unable to connect through Bluetooth

• Dropped or intermittent connection

Product compatibility and setup

• Beats User Guide

• Pair Beats

• Use your Beats Fit Pro

• Use your Beats Flex

• Use your Beats Studio Buds +

• Set up and use your Solo3 Wireless headphones

Reset instructions and firmware updates

• Reset Beats

• Update Beats

Bluetooth basics and connection issues

• Customize controls on your Beats

• Locate Beats in Find My on Apple devices

• If you can't connect to your wireless Beats product

Functionality and care

• About the water and sweat resistance of Beats wireless earphones

• Charge Beats headphones, earphones, and speakers

• Get the right fit with your Beats earphones

• Clean and store your Beats earphones or headphones

• Clean and store your Beats Pill and your Beats Pill+ speakers

• Clean your Powerbeats Pro and your Powerbeats Pro 2

• Wearing your AirPods, AirPods Pro, AirPods Max, EarPods, or Beats devices

If the issue wasn’t resolved by following a support article, continue to the next section.

Try quick troubleshooting steps

1. If the Beats product contains firmware, verify that it has been updated to the latest firmware version.

2. It may be necessary to reset the product for firmware updates to be applied and recognized.

   • Note: Resetting a product with nonreplaceable batteries may cause the product to require a full recharge cycle.

   • Note: If the product unexpectedly turns off after resetting it, connect the product to a known good power adapter or charger that is connected to AC power and charge the product completely.

Run manual tests

If the issue wasn’t resolved by following a support article or checking for potential causes, run these manual tests to help isolate the cause of the issue:

1. Verify the issue by playing known good audio media on an iOS device or Mac while listening through the Beats product connected wirelessly.

   1. Verify that the Beats product plays back sound without any audio quality issues.

   2. Verify that the product remains connected without any skipping or loss of control of built-in remote functionality.

   3. Check for any connectivity symptoms, such as:

      • Unable to switch audio sources

      • Unable to connect to audio source

      • Unable to complete initial setup

      • Unable to connect through Bluetooth

      • Dropped or intermittent connection

Service the Beats product

If the issue wasn’t resolved or isolated by following the previous steps, it's recommended to mail in the Beats product for service. Refer to Beats Repair and Service for specific guidance.

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Troubleshooting wireless connection issues with Beats speakers

Identify issues

Read these articles if you notice any of the following issues:

• Unable to switch audio sources

• Unable to connect to audio source

• Unable to complete initial setup

• Unable to connect through Bluetooth

• Dropped or intermittent connection

• Near-field communication (NFC) issues

Product compatibility and setup

• Beats User Guide

• Pair Beats

Reset instructions and firmware updates

• Reset Beats

• Update Beats

Bluetooth basics and connection issues

• Customize controls on your Beats

• Locate Beats in Find My on Apple devices

• If you can't connect to your wireless Beats product

• Use Amplify mode and Stereo mode on your Beats Pill+

Functionality and care

• About the water and dust resistance of Beats Pill

• Clean and store your Beats Pill and your Beats Pill+ speakers

If the issue wasn’t resolved by following a support article, continue to the next section.

Try quick troubleshooting steps

1. Follow the steps in If you can't connect to your wireless Beats product.

2. Refer to Use Amplify mode and Stereo mode on your Beats Pill+ for more information about pairing and using NFC.

3. If the Beats product contains firmware, verify that it has been updated to the latest firmware version.

4. It may be necessary to reset the product for firmware updates to be applied and recognized.

   • Note: Resetting a product with nonreplaceable batteries may cause the product to require a full recharge cycle.

   • Note: If the product unexpectedly turns off after resetting it, connect the product to a known good power adapter or charger that is connected to AC power and charge the product completely.

Run manual tests

If the issue wasn’t resolved by following a support article or trying the quick troubleshooting steps, run these manual tests to help isolate the cause of the issue:

1. Verify that the Beats product plays back sound without any audio quality issues.

2. Verify that the product remains connected without any skipping or loss of control of built-in remote functionality.

3. Check for any connectivity symptoms, such as:

   • Unable to switch audio sources

   • Unable to connect to audio source

   • Unable to complete initial setup

   • Unable to connect through Bluetooth

   • Dropped or intermittent connection

   • NFC issues

Service the Beats product

If the issue wasn’t resolved or isolated by following the previous steps, it's recommended to mail in the Beats product for service. Refer to Beats Repair and Service for specific guidance.

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