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15-inch MacBook Pro

15-inch MacBook Pro Battery Recall Program

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.

Customer safety is always Apple's top priority, and we have voluntarily decided to replace affected batteries, free of charge.

Eligibility

First check to see which 15-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is "MacBook Pro (Retina, 15-inch, Mid 2015)." If you have that model, enter your computer's serial number below to see if it is eligible for this program.

If your MacBook Pro is eligible, please stop using it and follow the instructions below to have your battery replaced.

Valid Input Invalid Input

The serial number you entered may be eligible for this program. Please choose one of the service options below.

The serial number you entered is not eligible under this program because either:

  • It's not in the affected serial number range.
  • Our records show that your device has already been serviced as part of this Program.

We're sorry, there was a problem processing your request. Please try again in a few minutes.

Please enter your serial number.

This is not a valid Apple Product serial number. Please re-enter the number one more time. If you still have problems, contact us.

We're sorry, there was a problem processing your request. Please try again in a few minutes.

Finding your serial number is easy. See how.

Note: This program does not affect other MacBook Pro models.

Replacement Process

Find an Apple Authorized Service Provider to have your battery replaced. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. Service may take 1-2 weeks.

If you have questions or need further assistance, please contact Apple Support.

To prepare your MacBook Pro for service, please back up your data.

This program is for battery replacement only. Please contact Apple Support and speak with an Advisor if you would like to arrange paid service for any additional issue. Your consumer law rights are unaffected by this program.

Additional Information

This worldwide Apple program doesn't extend the standard warranty coverage of the 15-inch MacBook Pro.

This program does not affect your statutory or warranty rights.

Information as of 2019-06-20