Beats Troubleshooting Sound Issues: Microphone
Troubleshooting microphone issues with Beats headphones and earphones
Troubleshooting microphone issues with Beats speakers
Troubleshooting microphone issues with Beats headphones and earphones
Identify issues
Read the relevant support articles if you notice any of the following issues:
Symptom | Description |
|---|---|
You're unable to use the microphone | — |
Microphone produces distorted audio | A distortion or other loss of quality issue with the audio being received or recorded by the microphones |
Microphone produces low or no sound | No audio input being received or recorded by the microphones |
Relevant support articles
Product compatibility and setup
Reset instructions and firmware updates
Bluetooth basics and connection issues
Functionality and care
If the issue wasn’t resolved by following a support article, continue to the next section.
Try quick troubleshooting steps
Ensure that the microphones aren't blocked or covered. Refer to instructions in Clean your Beats Studio Buds, Beats Studio Buds +, Beats Fit Pro, and Powerbeats Fit, Clean your Powerbeats Pro and your Powerbeats Pro 2, and Clean and store your Beats earphones or headphones.
If the Beats product contains firmware, verify that it has been updated to the latest firmware version.
It may be necessary to reset the product for firmware updates to be applied and recognized.
Note: If the product unexpectedly turns off after resetting it, connect the product to a known-good power adapter or charger that's connected to AC power and charge the product completely.
Run manual tests
If the issue wasn’t resolved by following a support article or trying the quick troubleshooting steps, run these manual tests to help isolate the cause of the issue:
To check microphone functionality:
Follow Apple and Beats support procedures to pair the Beats product with a known-good iPhone, using Bluetooth. Open the Voice Memos app on the paired iPhone and record 15 seconds of audio by speaking into the headphone or earphones.
Play back the recorded audio through the headphones or earphones, listening for audio distortion or loss of audio.
Switch the audio output to the iPhone speaker. Play the recorded audio through the iPhone speaker, again listening for audio distortion or loss of audio. If an issue is noted, compare the audio playback on the iPhone to that of the headphones or earphones to confirm a microphone issue.
Service the Beats product
If the issue wasn’t resolved or isolated by following the previous steps, it's recommended to mail in the Beats product for service. Refer to Beats Repair and Service for specific guidance.
Troubleshooting microphone issues with Beats speakers
Identify issues
Read the relevant support articles if you notice any of the following issues:
Symptom | Description |
|---|---|
You're unable to use the microphone | — |
Microphone produces distorted audio | A distortion or other loss-of-quality issue with the audio being received or recorded by the microphones |
Microphone produces low or no sound | No audio input being received or recorded by the microphones |
Relevant support articles
Product compatibility and setup
Reset instructions and firmware updates
Bluetooth basics and connection issues
If the issue wasn’t resolved by following a support article, continue to the next section.
Try quick troubleshooting steps
Determine whether the Beats product has a built-in microphone. Not all Beats products contain a built-in microphone.
Ensure that the product’s microphone isn't blocked or covered. Refer to Clean and store your Beats Pill and your Beats Pill+ speakers for more information.
If the Beats product contains firmware, verify that it has been updated to the latest firmware version.
It may be necessary to reset the product for firmware updates to be applied and recognized.
Note: Resetting a product with nonreplaceable batteries may cause the product to require a full recharge cycle.
Note: If the product unexpectedly turns off after resetting it, connect the product to a known-good power adapter or charger that's connected to AC power and charge the product completely.
Run manual tests
If the issue wasn’t resolved by following a support article or trying the quick troubleshooting steps, run these manual tests to help isolate the cause of the issue:
To check microphone functionality:
Follow Apple and Beats support procedures to pair the Beats speaker with a known-good iPhone, using Bluetooth.
Open the Voice Memos app and record 15 seconds of audio by speaking into the Beats speaker.
Play back the recorded audio through the Beats speaker, listening for audio distortion or loss of audio.
Switch the audio output to the iPhone speaker. Play the recorded audio through the iPhone speaker, again listening for audio distortion or loss of audio. If an issue is noted, compare the audio playback on the iPhone to that of the Beats speaker to confirm a microphone issue.
Service the Beats product
If the issue wasn’t resolved or isolated by following the previous steps, it's recommended to mail in the Beats product for service. Refer to Beats Repair and Service for specific guidance.