Apple Watch User Guide
- Welcome
- What’s new in watchOS 27
- Apple Watch For Your Kids
- Run with Apple Watch
-
- Important safety information
- Important handling information
- Find more resources for software and service
- Unauthorized modification of watchOS
- Band care information
- FCC compliance statement
- ISED Canada compliance statement
- Ultra Wideband information
- Disposal and recycling information
- Apple and the environment
- Copyright and trademarks
While on a call on Apple Watch
During calls on your Apple Watch, you can adjust audio settings, switch between devices, enter numbers for extensions or verification codes, and use Hold Assist to wait for a live agent.
Adjust the audio volume
Go to the Phone app
on your Apple Watch.
During a call, do any of the following:
Adjust the volume: Turn the Digital Crown.
Mute the call: Tap
.
Switch the call to another device
Go to the Phone app
During a call, do any of the following:
Move the call from your Apple Watch to your iPhone: Unlock your iPhone, then tap the green button or bar at the top of the screen.
Move the call to an audio device: Tap
, then choose a device.
Enter additional numbers during a phone call
Go to the Phone app
During a call, tap
Tap the digits on the keypad.
Use Hold Assist
When you’re placed on hold during a call, Hold Assist can wait on hold for you. Hold Assist then recognizes when a live agent is available and notifies you to return to the call.
Note: Hold Assist is available when your Apple Watch is nearby your paired iPhone and requires iPhone SE (3rd generation), iPhone 12, or later. Hold Assist isn’t available in all languages, countries, or regions. See the iOS and iPadOS Feature Availability website.
Go to the Phone app
During a call, tap
Apple Watch automatically detects when you are placed on hold and asks if you want to be notified when an agent is available. Tap the Hold button in the notification to turn on Hold Assist.
Hold Assist notifies you when an agent is available and transcribes the part of the call you missed. Tap
to rejoin the call.
Get relevant information
Call Context can proactively surface relevant information from across your apps when calling a business—like a confirmation code from Mail when you call an airline.
Note: Call Context requires your paired iPhone nearby. Call Context on watchOS 27 or later is an Apple Intelligence feature available when your Apple Watch is paired with an Apple Intelligence-enabled iPhone. Apple Intelligence isn’t available in all regions or languages.*
For more information on Apple Intelligence and privacy, see Apple Intelligence and privacy on iPhone.