Manage existing users in Apple School Manager

Overview

You can manage existing users in Apple School Manager, such as editing their account information to change the user’s name. Depending on your role, you can do such things as reset a user’s Managed Apple Account password and send them a new temporary password so they can sign in. You can also deactivate, reactivate, or delete users.

To view which accounts can be deactivated, reactivated, or deleted, see User status.

Important: Users invited with their unmanaged Apple Accounts can’t be managed in the same way users with Managed Apple Accounts can.

How do I deactivate user accounts?

You can deactivate user accounts so that the selected users are unable to use their Managed Apple Account to sign in. If a manually created user account is in a deactivated state for more than 30 days, it’s automatically deleted.

See Deactivate a single user and Deactivate multiple users.

User accounts created by integrating with a Student Information System (SIS) or uploaded using SFTP are automatically deleted 120 days after they’re deactivated, unless:

The user has a role that has purchased apps or books in volume.
The user is manually deleted before the 120-day limit.

How do I reactivate user accounts?

You can reactivate user accounts so that the selected users are able to use their Managed Apple Account again.

See Reactivate a single user and Reactivate multiple users.

How do I delete user accounts?

You can delete manually created user accounts; however, active accounts first need to be deactivated. If a user never signed in using their Managed Apple Account, then the account is inactive and can be deleted.

See Delete a single deactivated user and Delete multiple deactivated users.

Edit user information

In Apple School Manager , sign in with a with a user who has privileges to manage users.
Select Users in the sidebar, then select or search for a user in the search field. See How to search.
Select the user from the list.
Select the Edit button , then select what you want to edit.
Important: If the user was imported from your Student Information System (SIS) or your SFTP, edit only that user’s Managed Apple Account, role, or password. Otherwise, the account changes to a manually created account, and SIS/SFTP updates to that user’s information are no longer possible.
Select Save.

Deactivate a single user

In Apple School Manager , sign in with a with a user who has privileges to change the account status of users.
Select Users in the sidebar, then select or search for a user in the search field. See How to search.
Select the user from the list, select More , then select the Deactivate Account button .
A new activity is created.
Choose one of the following:
- Stop the activity.
- View the activity.
- Select Close.
- Wait for the activity to complete, then select Done.

Deactivate multiple users

In Apple School Manager , sign in with a with a user who has privileges to change the account status of users.
Select Users in the sidebar, then select or search for users in the search field. See How to search.
Select the users from the list.
Select Change next to Change Account Status.
Choose Deactivate from the pop-up menu, then select Continue.
A new activity is created.
Choose one of the following:
- Stop the activity.
- View the activity.
- Select Close.
- Wait for the activity to complete, then select Done.

Reactivate a single user

In Apple School Manager , sign in with a with a user who has privileges to change the account status of users.
Select Users in the sidebar, then select or search for a user in the search field. See How to search.
Select the user from the list, select More , then select the Reactivate User button .
A new activity is created.
Choose one of the following:
- Stop the activity.
- View the activity.
- Select Close.
- Wait for the activity to complete, then select Done.

Reactivate multiple users

In Apple School Manager , sign in with a with a user who has privileges to change the account status of users.
Select Users in the sidebar, then select or search for users in the search field. See How to search.
Select the users from the list.
Select Change next to Change Account Status.
Choose Reactivate from the pop-up menu, then select Continue.
A new activity is created.
Choose one of the following:
- Stop the activity.
- View the activity.
- Select Close.
- Wait for the activity to complete, then select Done.

Delete a single deactivated user

In Apple School Manager , sign in with a with a user who has privileges to manage users.
Select Users in the sidebar, then select or search for a user in the search field. See How to search.
Select the user from the list.
Select the Delete button .
Make sure you want to delete the account. This action can’t be undone.
Select Delete.
A new activity is created.
Choose one of the following:
- Stop the activity.
- View the activity.
- Select Close.
- Wait for the activity to complete, then select Done.

Delete multiple deactivated users

In Apple School Manager , sign in with a with a user who has privileges to manage users.
Select Users in the sidebar, then select or search for users in the search field. See How to search.
Select the users from the list.
Select Change next to Change Account Status.
Choose Delete from the pop-up menu, then select Continue.
Select Delete.
A new activity is created.
Choose one of the following:
- Stop the activity.
- View the activity.
- Select Close.
- Wait for the activity to complete, then select Done.

Helpful?

Apple School Manager User Guide