Set up Branded Mail in Apple Business
Before you can use Branded Mail, you need to make sure you have completed all the requirements. See Prepare to use Branded Mail.
Important: Apple needs to approve all email names before they’re allowed to be used.
Configure your brand email
In Apple Business, sign in with a user whose role has permissions to manage Branded Mail.
To view roles and permissions, see Intro to roles and permissions.
In your browser, choose Brands > Branded Mail.
Select Set Up Branded Mail.
If you already set up your brand, select it from the list. If you haven’t set up your first brand, complete the task Add a single brand to a single organization.
If you haven’t set up your first logo, complete the task Add a place card header.
Add your domain or email address.
If you haven’t verified your organization, complete the task, Verify your organization.
Choose one of the following:
If you’re already in contact with your DNS or IT administrator and they’re standing by, select Copy to copy the TXT record to your Clipboard then send that record to your DNS or IT administrator. After they have added the record, select Verify.
If you are unable to have your DNS or IT administrator standing by, select Skip to skip the step for now.
Select Done.
Add a subdomain or email address
In Apple Business, sign in with a user whose role has permissions to manage Branded Mail.
To view roles and permissions, see Intro to roles and permissions.
In your browser, choose Brands > Branded Mail.
Select Add, then enter the subdomain or email address.
Choose one of the following:
If you’re already in contact with your DNS or IT administrator and they’re standing by, select Copy to copy the TXT record to your Clipboard then send that record to your DNS or IT administrator. After they have added the record, select Verify.
If you are unable to have your DNS or IT administrator standing by, select Skip to skip the step for now.
Select Done.
Review and edit domain or email information
As your organization grows, you may add more email domains or email addresses to help you keep track of which emails are sent to which customers.
You can view the following mail information in Apple Business:
Domain/Email: You can sort to see which domains or emails are used by which brands.
Status: In review, Approved, Not approved, or Incomplete.
Brand: You can manage the mail information for a specific domain or email address.
In Apple Business, sign in with a user whose role has permissions to manage Branded Mail.
To view roles and permissions, see Intro to roles and permissions.
In your browser, choose Brands > Branded Mail.
Select More
next to the brand name of the domain, subdomain, or email address you want to edit, then make the necessary edits.Select Done.
Remove a domain or email address
If you remove a domain name or email address from a brand, it removes your brand name and logo for all future emails sent from this domain or address. If you want to add this address back again, you’ll have to replace the TXT record with the new one.
In Apple Business, sign in with a user whose role has permissions to manage Branded Mail.
To view roles and permissions, see Intro to roles and permissions.
In your browser, choose Brands > Branded Mail.
Select More
next to the brand name of the domain, subdomain, or email address you want to remove.Select Remove, then select Remove.