How to send your Beats Studio Buds to Apple for repair from the Asia-Pacific region

Here's how you send your Beats Studio Buds back to Apple after you get a replacement.

Need a different country or region?

• The United States and Canada

• Europe

After you’ve contacted Apple for service:

• In Australia, you'll receive your replacement product by mail. Please use the same box to return your product.

• In New Zealand and Singapore, you’ll receive a kit by mail that contains a replacement product with everything you need to return your original product to Apple.

• In Japan, a courier will bring your replacement product and collect your original product.

Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see Beats Express Replacement Service, ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan, or ERS terms and conditions for out-of-warranty service.

Pack your earbuds

Customers in Japan may proceed to the Ship your earbuds to Apple section.

1. Place your Beats Studio Buds in the circular indentation in the product tray.

   

2. Place the lid on the white box.

   

3. Place the white box in the shipping box.

   

4. Close the lid of the shipping box.

   

5. Seal the shipping box with the tape provided.

   

6. Remove the top label from the shipping box. This is your receipt. Make sure the return shipping label remains on the box.

Ship your earbuds to Apple

• Australia

• Hong Kong

• Japan

• New Zealand

• Singapore

Australia

1. You will receive an email from Apple once the replacement product has been shipped. Print the shipping label from the Repair status link provided in the email. Please use the same box to return your product.

2. Take your shipping label and packaged Apple product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*

3. Australia Post will provide you a receipt to confirm the lodgment of the part return. Please keep your receipt.

4. Check that Apple has received your Apple product, in a few days.

Hong Kong

Please use the same box that included your replacement device to return your product.

1. Place your product into the shipping box and seal the box with the tape provided.*

2. Call Shun Feng Hong Kong Customer Service, during weekdays (Monday through Friday), to arrange collection of your product at 8302 2883. Enter 1 (for cantonese), 2 (for english), or 3 (for mandarin). Advise Shun Feng that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:

   • Your Name

   • Pickup address (must be the same as the replacement device delivery address)

   • Company name: Apple

   • Contact number

   • Repair ID

3. Hand your packaged product to the Shun Feng Hong Kong courier. The courier will assist you with return AWB pasting on the box and apply an additional Protection Plus seal.

4. Check that Apple has received your product after a few days.

Japan

1. Hand your Apple product to the courier who brings your replacement Apple product. Do not include any accessories with your earbuds (such as your eartips or charging cable).*

2. Check that Apple has received your Apple product, in a few days.

New Zealand

1. Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with “GE.” Make a note of the number.

2. Put the packaged Apple product in the TNT satchel and seal the satchel.*

3. Place the shipping label in the satchel’s clear plastic pocket.

To arrange a collection, either:

• Write an email

  1. Use the subject line “Apple collection - Beats Studio Buds” followed by the TNT consignment number.

  2. Include in the email message: That you are using a prepaid satchel on account number 320792, whether your collection address is a residence or a business, and your contact phone number.

  3. Send the email to customerservice.nz@tnt.com.

OR

• Call TNT Customer Service on 0800 275 868 and inform them that you are using a prepaid satchel on account number 320792, whether your collection address is a residence or a business, and provide your contact phone number.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Check that Apple has received your Apple product, in a few days.

Singapore

Your package contains a pre-printed return DHL AWB to ship back your product. Please use the same box to return your product.

1. Put your product into the shipping box and seal the box with the tape provided. Paste the DHL Return AWB on the box, and make sure that the return AWB label covers the original AWB label completely.*

2. Call DHL Singapore Customer Service to arrange collection of your product at (+65) 6285 8888. Advise DHL that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:

   • Your Name

   • Account Number (See your DHL Return AWB)

   • Company Name - Apple

   • AWB Number (See your DHL Return AWB)

   • Contents: Electronic product

   • Pickup address and time

   • Contact phone number for pickup

   • Number of pieces: 1

   • Weight: 1 kg

3. Hand your packaged product to DHL courier.

4. Check that Apple has received your product, in a few days.

Use your serviced earbuds

When you replace only an earbud (or both earbuds), your serial number does not change. Your replacement Apple parts are covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Australia or New Zealand consumer law will also apply to your replacement parts in those countries.

Set up your Beats Studio Buds and charging case.