Beats Express Replacement Service

Replace your Beats quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you replacement Beats right away and include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Contact Apple to set up an express replacement

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement Beats. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your Beats have accidental damage, you’ll pay an AppleCare+ incident fee.

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See pricing for damage, battery service, and lost Beats

How do I return my original product?

We’ll send your replacement Beats with shipping materials and instructions. Return your original Beats to avoid paying the replacement value for your Beats.

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, an AppleCare plan, or consumer law
  • We receive your original product within 10 business days.
  • Your original device does not have severe damage or unauthorized modifications.

Replacement values

When we send you replacement Beats through Express Replacement Service, you need to return your originally purchased Beats to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If we receive your Beats and find that it was severely damaged in an accident or it's inoperable after unauthorized modifications, you'll pay the full replacement value.

Headphones Replacement Value
Beats EP $129.95
Beats Pro $399.95
Beats Solo Pro $299.95
Beats Solo3 Wireless $199.95
Beats Studio3 Wireless $349.95
Earphones Replacement Value
Beatsx $99.95
Powerbeats Pro $249.95
Powerbeats3 Wireless $199.95

All prices apply in the United States. These fees are in U.S. dollars and are subject to tax. Your replacement Beats will be new or equivalent to new. Apple reserves the right to change the replacement value on this web page from time to time.