Learn how to send your Beats Studio Buds to Apple for repair from Europe

Here's how to send your Beats Studio Buds back to Apple after you get a replacement.

Need a different country or region?

• The United States and Canada

• Asia-Pacific

After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple.

Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see Beats Express Replacement Service, ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

Pack your earbuds

1. Place your Beats Studio Buds in the circular indentation in the product tray.

   

2. Place the lid on the white box.

   

3. Place the white box in the shipping box.

   

4. Close the lid of the shipping box.

   

5. Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. In Norway, if your shipping box was delivered by the national post, please return your product via your local national post office using the provided pre-paid UPS return label.

   

6. Ask the courier for proof of collection.

Ship your earbuds to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location. Customers in Russia should schedule a collection online.

4. Check that Apple has received your product, in a few days.

Use your serviced earbuds

When you replace only an earbud (or both earbuds), your serial number does not change. Your replacement Apple parts are covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law will also apply to your replacement parts where available.

Set up your Beats Studio Buds and charging case.