Problems signing in and using accounts in Schoolwork
If you have trouble signing in to or using accounts with the Schoolwork app using the Managed Apple IDs your school’s IT administrator created, try these suggestions.
How you sign in depends on how the device was set up.
If your device was set up in Apple School Manager, use your Managed Apple ID and password.
If your device was set up outside Apple School Manager:
For teachers, sign in with your Managed Apple ID, password and two-factor authentication.
For students, sign in with your Managed Apple ID, password and the verification code provided by your school or administrator. Your verification code expires after one year.
Make sure you enter your complete Managed Apple ID when you sign in to iCloud in Settings on your device (go to Settings
, then tap Sign in to your iPad).When typing your password, make sure the caps lock key is not on (passwords are case-sensitive).
If you have more than one ID, make sure you are using the correct ID and password combination.
If you cannot remember your password, or a message appears indicating that your account has been turned off for security reasons (which means someone tried and failed to sign in multiple times), contact your school’s IT administrator.
Note: To reset a student password, use Schoolwork (see Reset a student password and Create a new student verification code), Apple School Manager (see Create or reset user passwords in Apple School Manager), or Classroom for a Shared iPad (see Reset a student’s Managed Apple ID password with Classroom (iOS) or Reset a student’s Managed Apple ID password with Classroom (Mac)).
If Schoolwork is unable to open an activity or mark an activity as done, there might be an issue with your device authentication. Go to Settings
> Apple ID, re-enter your password, then try again. If the issue continues, please contact your IT administrator.If you cannot reset a password or create a verification code for a student, confirm:
You and the student are set to the same location in Apple School Manager.
Your school’s IT administrator assigned you the “Create, edit and delete Managed Apple IDs” privilege in Apple School Manager.
The student is not using a Federated Authentication account. For a federated account, contact your school’s IT administrator to reset an account password.