Welcome
- MacBook Air
- MacBook Pro
- iMac
- Mac mini
- Mac Studio
- Mac Pro
What’s new in macOS Sequoia
- Work on the desktop
- What’s in the menu bar?
- Quickly change settings
- What’s in the Apple menu?
- Search with Spotlight
- Use Siri
- Get notifications
- Open apps from the Dock
- Organise your files in the Finder
- Connect to the Internet
- Sign in to your Apple Account
- Set up iCloud
- Browse the web
- Preview a file
- Take a screenshot
- Change your display’s brightness
- Adjust the volume
- Use trackpad and mouse gestures
- Use Touch ID
- Print documents
- Keyboard shortcuts
- Apps on your Mac
- Open apps
- Work with app windows
- Tile app windows
- Use apps in full screen
- Use apps in Split View
- Use Stage Manager
- Get apps from the App Store
- Install and reinstall apps from the App Store
- Install and uninstall other apps
- Create and work with documents
- Open documents
- Mark up files
- Combine files into a PDF
- Organise files on your desktop
- Organise files with folders
- Tag files and folders
- Back up files
- Restore files
- Change System Settings
- Choose your desktop picture
- Add and customise widgets
- Use a screen saver
- Add a user or group
- Add your email and other accounts
- Automate tasks with Shortcuts
- Create Memoji
- Change your login picture
- Change the system language
- Increase the size of what’s on your screen
- How to use Siri
- Customise Siri
- What are Siri Suggestions?
- Use Siri results
- Add Siri Shortcuts
- Set up a Focus to stay on task
- Block pop-ups in Safari
- Use Dictation
- Perform quick actions with hot corners
- Send emails
- Send text messages
- Make a FaceTime call
- Edit photos and videos
- Use Live Text to interact with text in a photo
- Start a Quick Note
- Get directions
- Intro to Continuity
- Use AirDrop to send items to nearby devices
- Hand off tasks between devices
- Control your iPhone from your Mac
- Copy and paste between devices
- Stream video and audio with AirPlay
- Make and receive calls and text messages on your Mac
- Use your iPhone internet connection with your Mac
- Share your Wi-Fi password with another device
- Use iPhone as a webcam
- Insert sketches, photos and scans from iPhone or iPad
- Unlock your Mac with Apple Watch
- Use your iPad as a second display
- Use one keyboard and mouse to control Mac and iPad
- Sync music, books and more between devices
- Manage Apple Account settings
- Set your Apple Account picture
- What is iCloud?
- What is iCloud+?
- Store files in iCloud Drive
- Share and collaborate on files and folders
- Manage iCloud storage
- Use iCloud Photos
- Get started with Screen Time
- Set up Screen Time for yourself
- Set up Screen Time for a child
- Track app and device usage
- Set time limits for apps and websites
- Set up content and privacy restrictions
- Set up Family Sharing
- Get Family Sharing recommendations
- Add family members to a Family Sharing group
- Remove family members from a Family Sharing group
- Manage sharing and parental settings
- Share a Photo Library
- Collaborate on projects
- Find content shared with you
- Find your family and friends
- Play music
- Watch and listen together with SharePlay
- Listen to podcasts
- Watch TV shows and movies
- Read and listen to books
- Read the news
- Track stocks and the market
- Play games with your friends
- Connect an external display
- Use the built-in camera
- Connect a wireless accessory
- Connect a printer to your Mac
- Connect AirPods to your Mac
- Optimise your Mac battery life
- Optimise storage space
- Burn CDs and DVDs
- Control accessories in your home
- Use Windows on your Mac
- Get started
- Vision
- Hearing
- Mobility
- Speech
- Control what you share
- Set up your Mac to be secure
- Allow apps to see the location of your Mac
- Use Private Browsing
- Keep your data safe
- Understand passwords
- Change weak or compromised passwords
- Keep your Apple Account secure
- Use Mail Privacy Protection
- Use Sign in with Apple for apps and websites
- Find a missing device
- Shut down or restart your Mac
- Start up your Mac in safe mode
- Keep your Mac up to date
- Reinstall macOS
- Erase your Mac
Resources for your Mac
Resources for your Apple devices
Copyright

If a USB device doesn’t work with Mac

If a USB device isn’t working properly, make sure it’s connected to your computer correctly, is plugged into a power point if it has a power lead, and has any necessary software installed.

Check the power, port and cable connections: Make sure the USB device is turned on and its cables are properly connected. If your computer has more than one USB port , switch the device’s cable to another port. If you still can’t use the device, contact the manufacturer for more information.
If you can use the device after switching ports, connect another device to the first port. If you can’t use this device, shut down the computer and unplug it from the power outlet. Wait about a minute, then plug it back into the power outlet and start up your computer.
If you still can’t use a device with the port, your computer may need to be serviced. See Find out how to service or repair your Mac.
Check for device firmware or software updates: Make sure you installed the latest software and firmware for your device. Visit the manufacturer’s website for any updates.
Check the USB hub: If the device is connected to a USB hub, make sure the device and the hub are the same speed. Connect USB 3.0 SuperSpeed devices to a USB 3.0 SuperSpeed HUB, USB 2.0 Hi-Speed devices to a USB 2.0 Hi-Speed hub, and so on.
If the device doesn’t have a power cable and is plugged into another USB device that doesn’t have a power cable: Try plugging the device directly into your computer’s USB port or into a USB device that does have a power cable. You might need to disconnect and reconnect the other device as well if it has stopped responding.
If you have many devices connected to your Mac: Disconnect all USB devices except the device you’re testing, an Apple keyboard and an Apple mouse. Make sure that the device is connected directly to the computer, and that any hubs or extension cables are disconnected. If you can use the device now, the problem may be with one of the other USB devices or hubs you had connected to your computer. Try reconnecting them, one by one, to your computer. When you find the device causing the problem, review its documentation for further troubleshooting steps.
Verify that the device appears in System Information: On your Mac, press and hold the Option key, then choose Apple menu > System Information.
Open System Information for me
In the window that appears, see if the USB device is listed below Hardware in the list on the left. If the device appears but does not work, review the device’s documentation for further troubleshooting steps.
Reopen apps: Quit and reopen any apps that use the device.
Restart your Mac: Choose Apple menu > Restart.

Helpful?

Mac User Guide

If a USB device doesn’t work with Mac