If you have problems syncing a video in iTunes on PC
If iTunes tells you that a video wasn’t synced because it can’t be played on your device, you can convert it to a version that’s optimised for your device.
You can convert most videos to work with iPhone, iPad, iPod or Apple TV.
In the iTunes app on your PC, choose Movies from the pop-up menu at the top left, then click Library.
If you don’t see Movies in the pop-up menu, you need to use the Apple TV app you installed on your device. See the Apple TV User Guide for Windows for more details.
Select the video you want to convert.
Do one of the following:
Choose File > Convert > Create iPod or iPhone Version.
Choose File > Convert > Create iPad or Apple TV Version.
Converting a video can take from several minutes to several hours, depending on your computer and the length and content of the video.
The original video remains in your iTunes library.