Prepare your Apple devices for working remotely

IT leaders can set up devices for team members to work remotely or from home.

Prepare devices for working from home or remotely

Your first step is to determine which devices employees can take home. Then, you can use your mobile device management system (MDM) to quickly set up iPad, iPhone and Mac computers with content, settings and restrictions to support remote work for your employees. Learn more with the deployment overview for iOS and iPadOS and the deployment overview for Mac.

Below are suggestions to help you prepare devices for remote work. 

For corporate-owned devices

Adjust settings to make sure that employees can work remotely when they take devices home. 

For personal devices

Provide instructions for User Enrolment – a new enrolment method designed for 'bring your own device' (BYOD) deployments. This lets employees enrol their devices into MDM so they can access additional apps and resources for home use. Learn more about User Enrolment.

Get started with MDM

  • Update all Mac computers and iPad devices to the latest available version of macOS and iPadOS. This ensures compatibility with apps and MDM settings.
  • Use Apple Business Manager with your MDM solution to configure device settings, and buy and distribute content. Apple Business Manager is a web-based portal through which IT administrators can deploy iPhone, iPad, iPod touch, Apple TV and Mac computers all from one place. Get started with Apple Business Manager.
  • If you don't have an MDM solution, providers such as Jamf and VMware offer extended trial periods to help with rapid deployment for remote workforces.

Deploy devices

  • Use Automated Device Enrolment for all corporate-owned devices so that IT can enrol devices in MDM remotely.
  • Use User Enrolment for personal devices to protect company information while maintaining privacy for employees.
  • Create Managed Apple IDs in Apple Business Manager to use User Enrolment for personal devices and provide access to key Apple services. Learn more in the Managed Apple IDs overview.
  • Connect Apple Business Manager with Microsoft Azure Active Directory to turn on federated authentication so that employees are automatically set up with their Managed Apple ID using their existing corporate credentials.

Distribute content

  • Deploy the core apps that your employees need to work from home. Apps can be distributed remotely, using Apple Business Manager and your MDM. Learn how to select and buy content in Apple Business Manager.
  • Use your MDM system’s self-service feature (if available) to provide employees with a catalogue of supplementary apps. Refer to your MDM documentation to find out if this feature is supported and how to implement it.

Configure settings specific to your organisation

Use MDM to make sure that employee devices are configured, have access to resources and follow acceptable use policies when working at home.

Configure settings

Adjust security policies

Stay connected, collaborative and productive

Discover apps from Apple and third parties that work well in remote environments. 

Video and messaging apps

Productivity apps

Project and task management apps

Find more business apps on the App Store

The App Store has thousands of apps designed for business. We have curated a collection with apps to help connect with your colleagues. Distribute them with Apple Business Manager to give your employees more ways to work from home.

Contact Apple for support

While employees are working from home, they can contact AppleCare if they need technical support. Troubleshooting help is available for Apple hardware and software, including iOS and macOS, and Apple apps such as Pages, Numbers and Keynote. To get started, employees can visit the Apple Support page and select a product to view available support options.

Get more help

Resources for IT

  • Visit the Apple at Work IT page for more resources and information about managing, deploying and securing Apple Devices. 
  • If you're a small- or medium-sized company and need more support, visit Apple online or speak to a member of the Business Team by calling 1-800-854-3680.
  • Our network of authorised resellers and operators, as well as our enterprise partners, also provide a wide range of services to help implement Apple products in your company. Call Apple on 1-800-462-7753 to find the best provider for you.
  • View additional resources and setup guides on the Apple Business Support page.

Documentation for IT

Other resources

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Published Date: