Link to new domains in Apple School Manager
To use Managed Apple IDs, you must verify the domains you want to use, or you can use the reserved domain. Domains (also known as domain names) designate the larger organization rather than an individual member. Domain names are registered and must be globally unique.
Verified domains
Domain verification ensures that your organization—and no one else—can use the domain you entered to create Managed Apple IDs. For example, to use townshipschools.org as your domain, you must add a specific TXT record—a type of Domain Name System (DNS) record—to your domain name server’s zone file within 14 calendar days of beginning the verification process (which begins when you select the Verify button).This indicates your organization has the authority to modify the domain name service (DNS) records for your domain.
Only domains that haven’t been verified by another company can be added. If your domain can’t be verified, additional steps must be taken to resolve which company is associated with a disputed domain name. See Domain conflicts.
Important: You have only 14 calendar days to complete the verification process or you must start over. Depending on the network configuration, it may take some time for DNS changes to appear. Make sure you’ve notified the person in your company who can write records to your DNS entries (for example, your IT or DNS administrator) so the task can be completed before the expiration.
Reserved domains
If you’re unable to verify your domain, you can use the reserved domain. The reserved domain:
Is a domain that Apple generates automatically
Is based on the website that you used when you successfully signed up
Can’t be edited or removed
Doesn’t require the organization to verify the domain
For example, if you enrolled using the website www.townshipschools.org, the reserved domain name would be townshipschools.appleid.com. If multiple organizations use the same domain, an incremental number is added to the name, such as townshipschools2.appleid.com.
Domain conflicts
There are two types of domain conflicts:
A domain that’s registered by another organization.
A domain that’s registered by another organization and they verified it with Apple.
For example:
Examples | The organization that registered the domain name | Your organization |
|---|---|---|
Example 1 | They registered townshipschools.org. | Your organization can send an email with contact information to the organization that registered the domain name. |
Example 2 | They registered townshipschools.org and verified it with Apple. | Your organization can’t use the domain townshipschools.org because it’s registered to that organization and they verified it with Apple. |
In Example 1, Your organization can choose to send their contact information (the name of the person requesting to be contacted, their email address, and the name of their company) to the organization that registered the domain name. That organization can choose whether or not to contact your organization to resolve the domain claim.
In Example 2, Your organization can’t send anything to their organization because it’s registered and they verified it with Apple. Therefore your organization can’t use the domain name.
Important: Apple doesn’t intervene in domain claims.
Add a domain
In Apple School Manager
, sign in with a user that has the role of Administrator, Site Manager, or People Manager.Select your name at the bottom of the sidebar, select Preferences
, then select Managed Apple IDs 
.In the Domains section, select Add Domain, then enter the domain you want to use.
Do one of the following:
If you entered a domain that’s registered and verified by another organization, you must enter a different domain to continue.
If you entered a domain that’s registered to another organization but not verified, you can select “I agree to share my contact information above,” then select Submit. See Domain conflicts.
Select Add domain, then complete the rest of the steps in this task.
Select Verify next to the domain.
A TXT record appears and you receive an email saying that the domain you selected is now attempting to be verified. You have 14 calendar days to complete the verification process. The TXT record contains a string with random characters at the end, for example, “apple-domain-verification=RaNdOmLeTtErSaNdNuMbErS.”
Select the Copy button.
If you’re using one of the following services, see their documentation for pasting a TXT record into a zone file or contact your DNS administrator:
GoDaddy: Add a TXT record
Microsoft Entra ID: Add a TXT or MX record to verify you own the domain
NameCheap: How do I add TXT/SPF/DKIM/DMARC records for my domain?
Network Solutions: How Do I Manage DNS and Advanced DNS Records?
Select “Text (TXT) Records or Sender Policy Framework (SPF) Records.”
If you have a different domain registrar, contact them for information on how to add a TXT record to your DNS zone file.
After you’ve added the DNS TXT record successfully, finalize the verification process.
Note: Only domains that haven’t been claimed by another organization can be added. For disputes, contact the organization directly that’s claimed the domain you want to use. See Domain conflicts.
Finalize the verification process
In Apple School Manager
, sign in with a user that has the role of Administrator, Site Manager, or People Manager.Select your name at the bottom of the sidebar, select Preferences
, then select Managed Apple IDs .Locate the domain whose TXT record was added, then select Check Now.
If the TXT record has been correctly entered into the DNS zone file, the shown record and Copy button should change to Verified ownership.
If the TXT record has been incorrectly entered into the DNS zone file, the Check Now button won’t change.
After a domain has been successfully verified, you can remove the TXT record from the zone file.