Transfer Apple services to a Managed Apple Account
When a user decides to keep their account as a personal Apple Account, there might be services your organization relies on that you may want to transfer to a Managed Apple Account. Below is a list of those services and recommended steps to ensure there’s no gap in continuity in accessing those services.
Apple Push Notification service (APNs)
APNs certificates are most commonly used by organizations to enable communication from their mobile device management (MDM) solution to managed devices. The APNs certificate associated with a personal Apple Account can be moved to a Managed Apple Account by contacting Apple. This process can take up to 10 business days. No interruption in communication between the mobile device management (MDM) solution and the devices occurs when the move to a new account is completed. See Contact Apple for help with Apple Push Notification service certificates.
Apple Developer Program
Organizations with Apple Developer Program memberships must create new accounts with the necessary roles for users’ Managed Apple Accounts.
Important: Command-line services—like notarytool—don’t work with Managed Apple Accounts.
Create a Managed Apple Account for the user.
In the developer account, have another team member send an invite to the newly created Managed Apple Account and assign the appropriate role.
For information on transferring the developer Account Holder role to someone else on your development team, see Account Holder Role Transfer on the Apple Developer website.
Global Service Exchange (GSX)
Approved organizations that self-repair Apple products need to plan their transition. They may need to work with the Apple GSX teams, whose email addresses are listed below, along with the countries or regions they cover.
Apple GSX email address | Country or region covered | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
svc.authorize_amr@apple.com | Canada Latin America United States | ||||||||||
svc.authorize_emea@apple.com | Africa Europe India Middle East | ||||||||||
svc.authorize_apac@apple.com | Asia-Pacific countries and regions | ||||||||||
account_admin_china@apple.com | China | ||||||||||
account_admin_china@apple.com (For traditional Chinese language support, include Chinese in the email’s subject line) | Hong Kong Macao Taiwan | ||||||||||
Access to GSX is limited to approved domains and invited Managed Apple Accounts. Before performing a domain claim, create at least one Managed Apple Account in an approved domain and invite that user to GSX. Additional Managed Apple Accounts can be invited accordingly. If those individuals have certifications, send an email to certifications@apple.com to have those certifications moved between accounts.
If necessary, you can update account information for your organization by signing in at https://aamt.apple.com/.
Apple online stores
If you want to use a Managed Apple Account for the online store, complete the following steps:
Create a Managed Apple Account for the user.
Do one of the following:
In Apple School Manager, change the user’s role to Staff, Instructor, or Manager.
In Apple Business Manager or Apple Business Essentials, change the user’s role to Staff.
Contact your dedicated Apple Account Executive and request that a new invitation be generated for the federated Managed Apple Account.
Note: If you encounter an issue, send an email to myaccess.store@apple.com or visit Contact Apple for support and service and ask for Sales.