How to unlock your iPhone to use it with a different carrier

Unlocking your iPhone means that you can use it with different carriers.

Your iPhone might be locked to your carrier. Unlocking your iPhone means that you can use it with different carriers. To contact your carrier and unlock your iPhone, follow these steps.  

If you don’t want to switch carriers and your device is locked because you've forgotten the passcode, then you don’t need to follow the steps in this article. Learn how to reset your passcode.

Apple can't unlock your iPhone for use with a different carrier. Only your carrier can unlock your iPhone.

Contact your carrier

  1. Only your carrier can unlock your iPhone. Contact your carrier and request an unlock. Your account might need to meet requirements for unlocking. After you've submitted the request, it might take a few days for it to be completed. Contact your carrier to check the status of your unlock request.
  2. After your carrier has confirmed that they've unlocked your iPhone, follow the steps below. 

If you have a SIM card from a carrier that's different to your current carrier

Follow these steps to finish unlocking your iPhone:

  1. Remove your SIM card.
  2. Insert the new SIM card. Your device will activate.

If you don't have another SIM card to use

Follow these steps to finish unlocking your iPhone:

  1. Back up your iPhone.
  2. After you've made a backup, erase your iPhone.
  3. Restore your iPhone from the backup you've just made.

Get help

You might see this message on your computer or on your iPhone: "The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."

If you see this message on your device with iOS 14, follow these steps:

  1. Go to Settings > General, and tap About.
  2. Under Carrier Lock, you should see a message that says "No SIM restrictions".  If you can't see that message, contact your carrier.

If your device is on iOS 13 or earlier, follow these steps:

  1. Contact your carrier to make sure they've applied the unlock in their system.
  2. Restore your iPhone to factory settings.
  3. Restore your iPhone from a backup.
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