Beats Troubleshooting Connectivity Issues
Troubleshooting firmware update issues
Troubleshooting wireless connection issues with Beats headphones and earphones
Troubleshooting wireless connection issues with Beats speakers
Troubleshooting firmware update issues
Identify issues
Read the relevant support articles if you notice the following issue:
Beats product firmware won't update
Relevant support articles
Product compatibility and setup
Reset instructions and firmware updates
Bluetooth basics and connection issue
If the issue wasn’t resolved by following a support article, continue to the next section.
Try quick troubleshooting steps
Verify that the USB cable being used for firmware updates has data capability. Some USB cables don't have data capability. Verify that the cable included with the product is being used or use another known-good USB cable.
If the Beats product contains firmware, verify that it has been updated to the latest firmware version.
It may be necessary to reset the product for firmware updates to be applied and recognized.
Note: Resetting a product with nonreplaceable batteries may cause the product to require a full recharge cycle.
Note: If the product unexpectedly turns off after resetting it, connect the product to a known-good power adapter or charger that's connected to AC power and charge the product completely.
Run manual tests
If the issue wasn’t resolved by following a support article or trying the quick troubleshooting steps, run these manual tests to help isolate the cause of the issue:
Service the Beats product
If the issue wasn’t resolved or isolated by following the previous steps, it's recommended to mail in the Beats product for service. Refer to Beats Repair and Service for specific guidance.
Troubleshooting wireless connection issues with Beats headphones and earphones
Identify issues
Read the relevant support articles if you notice any of the following issues:
Unable to switch audio sources
Unable to connect to audio source
Unable to complete initial setup
Unable to connect through Bluetooth
Dropped or intermittent connection
Relevant support articles
Product compatibility and setup
Reset instructions and firmware updates
Bluetooth basics and connection issues
If the issue wasn’t resolved by following a support article, continue to the next section.
Try quick troubleshooting steps
If the Beats product contains firmware, verify that it has been updated to the latest firmware version.
It may be necessary to reset the product for firmware updates to be applied and recognized.
Note: Resetting a product with nonreplaceable batteries may cause the product to require a full recharge cycle.
Note: If the product unexpectedly turns off after resetting it, connect the product to a known-good power adapter or charger that's connected to AC power and charge the product completely.
Run manual tests
If the issue wasn’t resolved by following a support article or checking for potential causes, run these manual tests to help isolate the cause of the issue:
Verify the issue by playing known-good audio media on an iOS device or Mac while listening through the Beats product connected wirelessly.
Verify that the Beats product plays back sound without any audio quality issues.
Verify that the product remains connected without any skipping or loss of control of built-in remote functionality.
Check for any connectivity symptoms, such as:
Unable to switch audio sources
Unable to connect to audio source
Unable to complete initial setup
Unable to connect through Bluetooth
Dropped or intermittent connection
Service the Beats product
If the issue wasn’t resolved or isolated by following the previous steps, it's recommended to mail in the Beats product for service. Refer to Beats Repair and Service for specific guidance.
Troubleshooting wireless connection issues with Beats speakers
Identify issues
Read the relevant support articles if you notice any of the following issues:
Unable to switch audio sources
Unable to connect to audio source
Unable to complete initial setup
Unable to connect through Bluetooth
Dropped or intermittent connection
Near-field communication (NFC) issues
Relevant support articles
Product compatibility and setup
Reset instructions and firmware updates
Bluetooth basics and connection issues
If the issue wasn’t resolved by following a support article, continue to the next section.
Try quick troubleshooting steps
Follow the steps in If you can't connect to your wireless Beats product.
Refer to Use Amplify mode and Stereo mode on your Beats Pill and your Beats Pill+ for more information about pairing and using NFC.
If the Beats product contains firmware, verify that it has been updated to the latest firmware version.
It may be necessary to reset the product for firmware updates to be applied and recognized.
Note: Resetting a product with nonreplaceable batteries may cause the product to require a full recharge cycle.
Note: If the product unexpectedly turns off after resetting it, connect the product to a known-good power adapter or charger that's connected to AC power and charge the product completely.
Run manual tests
If the issue wasn’t resolved by following a support article or trying the quick troubleshooting steps, run these manual tests to help isolate the cause of the issue:
Verify that the Beats product plays back sound without any audio quality issues.
Verify that the product remains connected without any skipping or loss of control of built-in remote functionality.
Check for any connectivity symptoms, such as:
Unable to switch audio sources
Unable to connect to audio source
Unable to complete initial setup
Unable to connect through Bluetooth
Dropped or intermittent connection
NFC issues
Service the Beats product
If the issue wasn’t resolved or isolated by following the previous steps, it's recommended to mail in the Beats product for service. Refer to Beats Repair and Service for specific guidance.