If your computer doesn't recognize your iPhone or iPad

When your device is turned on and connected to your computer, it should appear in the Finder or iTunes. If you don't see it, or you get an unknown error or 0xE error, follow these steps.

Look in the Finder or iTunes

On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*

On a Mac with an earlier version of macOS, look for your device in iTunes.

On a PC with iTunes for Windows, look for your device in iTunes.

Learn more about viewing your device in the Finder or iTunes


Update the software on all devices

Connect your device directly to your computer

Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to your computer. Don't connect to a USB hub, display, or other device. 

If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device. 


Trust your computer, if asked

If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust.

About the 'Trust This Computer' alert


Allow the accessory to connect

When connecting your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.

Learn about allowing accessories to connect


Try a different port, cable, or computer

The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad.


Contact us

If your computer still doesn't recognize your iPhone or iPad, contact Apple Support.


* This feature depends on a settting: From the menu bar in the Finder, choose Finder > Settings (or Preferences). Click Sidebar at the top of the settings window, then make sure that “CDs, DVDs and iOS Devices” is selected. If you don't see a sidebar in Finder windows, choose View > Show Sidebar from the menu bar, or press Control-Command-S.

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