What your trust settings mean
When you connect your iPhone, iPad, or iPod touch to a computer or other device for the first time, an alert asks whether you trust the computer:
- Trusted computers can sync with your iOS device, create backups, and access your device's photos, videos, contacts, and other content. These computers remain trusted unless you change which computers you trust or erase your iOS device.
- If you choose not to trust a computer, you block its access to content on your device. You'll see the trust alert every time that you connect your iOS device to that computer.
Choose whether to trust a computer
- Connect your iPhone, iPad, or iPod touch to your computer or other device.
- Enter your passcode, if you have one, to unlock your iOS device.
- If you don't want to trust the computer or other connected device, tap Don't Trust on your iOS device. If you do want to trust the computer or other device, tap Trust.
- If you connected to a computer, tap Continue in iTunes. If you connected to a different device, answer any remaining questions.
Change your settings for trusted computers
Your iOS device remembers the computers you've chosen to trust.
If you don't want to trust a computer or other device anymore, change the privacy settings on your iPhone, iPad, or iPod touch: In iOS 8 or later, tap Settings > General > Reset > Reset Location & Privacy. Now when you connect to formerly trusted computers, the Trust alert will ask you whether you trust that computer.
If you tap Trust or Don't Trust but iOS doesn't accept your answer, or if the Trust alert won't appear, follow these steps. Try again after each:
- On your computer, especially with Windows 10, check that you have the latest version of iTunes.
- Disconnect and reconnect your iOS device.
- Restart your iOS device and your computer.
- Reset your Trust settings.
- On your iPhone, iPad, or iPod touch, go to Settings > General > Reset > Reset Network Settings.*
For more help, contact Apple Support.
* This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.